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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 23/06/2008 09:18:27
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Online
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Is there an easy way to prevent SRs to be closed by anybody if the resolution and solution fields are emtpy? I thought about doing this by an escalation rule and a filter phrase, but maybe there is a simpler way...
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23/06/2008 09:57:20
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello TH.
Please open a service request by sending an email to helpdesk@ilient.com or by from our end user portal at helpdesk.ilient.com and we will provide you a possible method to preform what you have requested.
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Pushing IT forward |
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24/06/2008 09:08:16
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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OOooo THAT was good. I want it !!!
Can't you just treat it as a tip ?
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24/06/2008 10:55:40
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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You know what obelix..  since this is something that many may need, i'm posting it here.
1. The code to be entered in the customColumns.xml is as follows below. Please create a new XML document and add the below syntax to it.
Please make sure to change the "YourAccountID" to your own account ID:
<?xml version="1.0" encoding="UTF-8"?>
<customColumns>
<customColumn>
<columnAccountID>YourAccountID</columnAccountID>
<columnTable>sr</columnTable>
<columnAttributeName>ValidateClose</columnAttributeName>
<columnCaption>ValidateClose</columnCaption>
<writeControl><![CDATA[
]]></writeControl>
<readControl><![CDATA[
]]></readControl>
<writeValidation><![CDATA[
out.append("if (document.frm.status.value==\"3\" && document.frm.solution.value.length==0) {\n");
out.append(" alert(\"Please enter solution!\"); \n");
out.append(" gotoPage('3');\n");
out.append(" return false;\n");
out.append("}\n");
]]></writeValidation>
</customColumn>
</customColumns>
2. Put the customColumns.xml under ...SysAidServer\root\WEB-INF\conf
2.1 It may be needed to restart the SysAid Server service.
3. Please perform the following additional steps needed to activate the feature:
3.1. In the Service Request form click on the Design Form button (the rulers icon).
3.2. In the top selection "Page:" select "Non Visible Page".
3.3. Add the "ValidateClose" field from the "Available fields" list to the
"Visible Fields" list.
3.4. Click Save. This should activate the feature.
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Pushing IT forward |
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25/06/2008 00:24:35
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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AWWWWwwww....
*closing in to kiss.... and hit the famous Haim stares*
Or not... or not...
Most grateful by the way...
*slight bow smile*
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25/06/2008 15:47:48
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Oded M
VP Product
Joined: 28/05/2008
Messages: 892
Offline
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I have a feature request that deals with mandatory fields per status.
See this link [url]http://www.ilient.com/Sysforums/posts/list/0/336.page[/url]
This Feature will make it a bit easier to manage - but or now - Haim's suggestion works fine !!
:lol:
Oded
This message was edited 1 time. Last update was at 26/06/2008 11:21:17
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26/06/2008 09:44:28
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Online
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Thanks Haim! I'll try that asap.
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26/06/2008 16:32:31
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GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
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When I try to select "Not Visible Page" it always reverts back to General Details.
Am I doing something wrong?
Mark
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27/06/2008 04:21:10
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Online
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I tried the solution you posted, but I have one problem. When I try to perform step 3.2 the drop down list always jumps back to the currently visible tab (i.e. "General Details" if this is currently displayed). What am I doing wrong?
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27/06/2008 05:47:03
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Online
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GBDiver:
When I try to select "Not Visible Page" it always reverts back to General Details.
Am I doing something wrong?
I did not refresh my browser before posting my reply, so I did not read your message...
At least I am not alone.
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27/06/2008 08:32:03
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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th & GBDiver,
I wasn't able to reproduce the error, i'll test it with our R&D and get back to you ASAP.
Have a great weekend
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Pushing IT forward |
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17/07/2008 05:10:10
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Online
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Any update on this?
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05/08/2008 05:53:03
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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th wrote:
GBDiver:
When I try to select "Not Visible Page" it always reverts back to General Details.
Am I doing something wrong?
I did not refresh my browser before posting my reply, so I did not read your message...
At least I am not alone.
I get the same issue, I think sarah has confirmed this in thread http://www.ilient.com/Sysforums/posts/list/512.page but given no issue number
Sarah can you quote the issue number please ?
This message was edited 1 time. Last update was at 05/08/2008 05:54:35
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07/08/2008 11:13:23
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hello Tech Guy,
I will provide a BUG number on Sunday.
thank
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10/08/2008 06:14:45
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hi,
What version of SysAid are you currently using? 5.5.03 or 5.5.06???
Looking forward to hearing from you.
Sarah
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