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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 09/06/2010 10:56:39
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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I can tell you that on my end, it was SSO that is causing the issue. I don't have any special characters in my password. It is made up of upper / lower case letters and numbers that's all. Disabling SSO allowed me to login, when I re-enabled, I was not. So to me it appears that there are a few different issues,
- SSO for some ---> This is why I was requesting a while back to have Sysaid allow multiple login types at the same time in the feature request area, that way when SSO fails, you have a fall back that would still allow you to login.
- Special characters for others
This message was edited 1 time. Last update was at 09/06/2010 10:58:26
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09/06/2010 12:24:22
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Ratoka
SysAider
Joined: 11/06/2008
Messages: 31
Offline
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We are having the same issue with logins as stated above. We are not using SSO, but are hosting the front end through IIS. Our passwords do not include special characters.
Are there any logs that we could provide that would be helpful?
This message was edited 1 time. Last update was at 09/06/2010 13:29:14
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-Drew |
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10/06/2010 05:01:17
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lefrinj
SysAider
Joined: 16/06/2008
Messages: 17
Offline
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My service request on this has been closed, basically the solution is just to turn off SSO - it doesn't appear to be an option to get it working with SSO. I don't know whether this is something that can be done in future, I hope so, as I don't want to turn off SSO just for the iPhone app. Oh well.
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10/06/2010 08:58:56
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MPaulB
Super SysAider
Joined: 24/09/2009
Messages: 59
Offline
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What the heck is SSO? There was no mention of this in the app release notes 
Surely Ilient haven't released an untested product that has bugs in it?
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10/06/2010 10:20:28
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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SSO (Single Sign On) is an option whereby any application takes the currently logged in user on a PC and logs them in as that user in another application. In the case of Sysaid, it takes the currently logged in user and logs them in as that user in Sysaid automatically, so they are not prompted to login.
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10/06/2010 10:56:26
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MPaulB
Super SysAider
Joined: 24/09/2009
Messages: 59
Offline
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So do you turn SSO off on your iphone? (I'm not an iphone user hence what may appear a stupid question!)
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10/06/2010 11:41:34
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Maynor
SysAider
Joined: 10/06/2010
Messages: 1
Offline
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Hello!
I can access the SR on the new iphone app, however i cant modify them! Anyone else has the same issue?
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10/06/2010 11:53:37
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AtomicDon
Super SysAider
Joined: 25/11/2008
Messages: 76
Offline
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This is pretty cool to be able to access tickets from the iPhone. I like the ability to update the ticket on site with the end user. I do wish that tasks could be updated from the iPhone interface as well though.
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10/06/2010 21:35:31
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Josh Gamble
SysAider
Joined: 28/12/2009
Messages: 1
Offline
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Hi Guys,
I keep receiving a 'Login failed for unknown reason'
I have been through all the previous posts in this forum and nothing is similar.
We have the Service Desk posted on a URL similar to https://suburl.mainurl.vic.gov.au/hd/ using SysAid Enterprise Edition
We do not use single sign on or have passwords that contain special characters.
Any help from the SysAid world would be appreciated.
Cheers,
Josh Gamble
Victoria State Emergency Service
Australia
This message was edited 1 time. Last update was at 10/06/2010 21:37:41
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11/06/2010 06:11:02
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The Chug
SysAider
Joined: 11/06/2010
Messages: 3
Offline
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Will you be sending out an update to alert you if you get a new SR ?
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11/06/2010 13:30:34
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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MPAULB,
To answer your question, if you have SSO enabled, it can only be disabled at the server. If you disable it at the server, it disables SSO for everyone, so all will be prompted to login in SysAid.
This message was edited 1 time. Last update was at 11/06/2010 13:31:27
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13/06/2010 04:21:01
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
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Hey guys,
I wanted to update you on the current issues we are aware of. There are a few possible causes for the login error you experience (aside of the obvious credentials issue, which we trust that you already confirmed).
1. If the server URL you entered is incorrect it will still show a login failure (eventhough it is actually a connection failure). Please make sure your server URL is correct and your SysAid server is indeed accessible from your iPhone (if you’re going through cellular internet, your SysAid needs to be accessible over the internet). The easiest way to check this is to go to that URL from the phone’s browser and see if you’re getting to SysAid’s login page.
2. If your SysAid server version is lower than 7.0, the iPhone app won't be able to communicate with the server. Please upgrade SysAid to the latest version and then try again.
3. If your username contains a space character in it, the iPhone app will not be able to authenticate with the server. We identified this as a bug and are working to fix this for our soon-to-come new version.
4. If your password contains special characters (anything other than a-z, A-Z, 0-9), the iPhone app will not be able to authenticate with the server. We identified this as a bug and are working to fix this for our soon-to-come new version.
5. If your SysAid server is running with HTTPS (SSL), the iPhone app will not be able to communicate with the server. We identified this as a bug and are working to fix this for our soon-to-come new version. You can identify your settings if you look at the URL – if it started with https://..... instead of http://.... then you are using HTTPS (SSL).
6. If your SysAid server is configured for Single Sign On (Integrated Windows Authentication), the iPhone app will not be able to authenticate with the server. We identified this as a bug and are working to fix this for our soon-to-come new version.
If the actual issue you are experiencing is caused by any of the causes listed in 3 to 6, please contact our helpdesk and specify the reason for the failure on your end. We'll then let you know so we could updated you when the fix is available.
Thanks,
Joseph.
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13/06/2010 07:24:09
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Lior
SysAid R&D
Joined: 03/01/2008
Messages: 191
Offline
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There was a bug ( Bug #5948 ) when using SSO. It will be fixed in 7.0.05 minor release.
This message was edited 1 time. Last update was at 13/06/2010 07:25:23
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13/06/2010 21:59:47
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NCFRE
Elite SysAider
Joined: 20/08/2008
Messages: 109
Offline
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hello i am using the sys app on the new IPAD it is working find but just one thing
when i add a note it dos not add my name date and time
is it just me or it is a bug
in blue it is a note enter by the web site
in red and yellow it is by the sysaid app
![[Thumb - note-sysaid.PNG]](/Sysforums/upload/2010/6/13/bc9136c0aacb8450bc51fb633173bfb4_2058.png__thumb)
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note-sysaid.PNG |
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| Description |
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21 Kbytes
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| Downloaded: |
5 time(s) |
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14/06/2010 08:51:05
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi NCFRE,
What you are describing is because you are not using the "Add" button which is unavailable in the SysAid App.
It's not available because there are no popups in the app.
Please let us know if this is answering your question.
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Best Regards,
Itay |
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