That $20/hour is because you outsource support or it's an estimate for in-house support espenses ?
If it is in-house would you share the method in estimating it ? Study like that is most helpful when talking to people who only answer to numbers.
$20 an hour is just a nice round number to calculate the human resource it may take for a single in house tech to bring a computer back online plus parts. This is modest, if we outsourced I have seen this cost being around $65 - 150 and hour depending on the location. Older machines seem to take longer to repair and to troubleshoot. Sometimes we end up with the same conclusion in the end to replace the defective legacy hardware and end up paying 4 hours of resources and buying a new machine and spending another hour or 2 setting up the new computer.
Also in 3 to 5 years software is probably going to require better hardware to run. Many companies are imaging documents daily, and processing larger calculations. Virtual desktops might consolidate this some much like you would in the server room.
The Server room is another issue all together, if you have 50 plus physcial servers, it is time to virtualize. We did, over the last year and cut down from about 70 servers in our datacenter to about 16 physical machines. We now host about 80 Virtual Machines on just a few VMware hosts, and only leave a few servers on physical machines that need special hardware to run.
It is much cheaper to upgrade and manage only a few hosts then it is to schedule maintenance on over 70 physical servers.
This message was edited 1 time. Last update was at 27/12/2009 23:38:21