| Poll |
| How many users do you support? |
| less than 100 |
 
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21% |
[ 26 ] |
| 100-499 |
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47% |
[ 58 ] |
| 500+ |
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32% |
[ 39 ] |
| Total Votes : 123 |
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| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 06/02/2010 15:04:25
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SBIT
Super SysAider
Joined: 03/06/2009
Messages: 78
Location: Calgary
Offline
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Looks like most of the responses have multiple admins, so I need some advice...
I'm curious how you handle the port forwarding required for so many admins when using RC.
I will soon face this issue of adding more admins for support, and forsee the only option to statically assign an IP address to each machine they will use, and forward a different port for each of those machine. Thus having a port associated with a particular IP and each admin having to remember which is 'their' port for RC.
Am I looking at doing this the hard way, or is there a simpler way to solve this issue?
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08/02/2010 06:16:21
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hughjackman
SysAider
Joined: 08/02/2010
Messages: 4
Offline
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We are supporting 1500 users and around 1600 computers (wks and servers) spread in 16 countries.
We have 21 administrators.
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24/03/2010 08:05:17
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breadtrk
SysAider
Joined: 23/06/2008
Messages: 3
Location: Nashville, TN
Offline
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3,000 users
635 Desktops
75 laptops
15 servers
410 printers
51 check scanners
51 locations in 8 states
2 help desk
1 admin
1CTO (who works his tail off filling in the gaps)
My wife wonders why I'm exhausted and tense all the time. The insurance and benefits are great and we make about 20% more than the annual Tech Republic Salary review.
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24/03/2010 08:20:57
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mshi
SysAider
Joined: 25/04/2009
Messages: 37
Offline
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breadtrk wrote:3,000 users
635 Desktops
75 laptops
15 servers
410 printers
51 check scanners
51 locations in 8 states
2 help desk
1 admin
1CTO (who works his tail off filling in the gaps)
My wife wonders why I'm exhausted and tense all the time. The insurance and benefits are great and we make about 20% more than the annual Tech Republic Salary review.
Hi breadtrk,
Woo, your IT guys have a wenderful perfomance.
I hope you can share your success experince about SysAid application to the commnity.
SysAid should have an interview with you to write a successful story.
Thanks
Mshi
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24/03/2010 09:10:54
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Scott the Admin
SysAider
Joined: 28/01/2010
Messages: 10
Location: Oxford, MI
Offline
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Myself and a part time admin support 239 users (thank you sysaid for that number) at 8 sites covering 5 counties in southeast Michigan USA and just as many computers plus network hardware, servers, phones etc. There are 5 other I.T. staff, but they are not helpdesk oriented staff. Director, DB Admin, etc. But they do help out when needed.
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Never underestimate the power of stupid people in large groups. |
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24/03/2010 10:41:45
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Richnep
Super SysAider
Joined: 12/06/2009
Messages: 61
Location: USA
Offline
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1000+ users, 12 IT people 13 sites. We use just the helpdesk module of SysAid but it works great.
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27/03/2010 15:46:04
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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3,000 users
635 Desktops
75 laptops
15 servers
410 printers
51 check scanners
51 locations in 8 states
2 help desk
1 admin
1CTO (who works his tail off filling in the gaps)
3000 users 1 admin??????????????
Do you even have a life???
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Best Regards,
Itay |
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09/04/2010 17:28:07
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jpnels71
SysAider
Joined: 16/02/2010
Messages: 6
Location: MN
Offline
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2 admins, 76 users, 93 nodes, 7 squad car mounted laptops, 9 servers (+2 more soon), 2 networks, 5 sites. I thought we had it bad, than I saw some of these posts. 
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26/04/2010 06:59:57
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mikeybt
SysAider
Joined: 21/04/2010
Messages: 15
Offline
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Me as the Service Desk (L1 & L2) support.
Supporting 7 sites so far (more contracts added on a weekly basis)
Anywhere between 200-400 users I believe.
Only about 50 or 60 machines though. Which is nice.
Oh, and I have to use a service desk tool - hence why I'm here.
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26/04/2010 12:12:51
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OTTO
SysAider
Joined: 21/04/2010
Messages: 47
Offline
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We have one full time admin and one part time junior admin for roughly 150 users, 150 computers, 14 servers, and 32 sites.
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10/05/2010 17:10:33
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NCFRE
Elite SysAider
Joined: 20/08/2008
Messages: 109
Offline
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Ok
30 servers on this 12 are Citrix 6 Barracuda (web filter and spam filter) 3 exchange server some sql server and some NAS (Qnap)
150 + (Desktop and or laptop )
in 6 Company
and yes forgot ! admin tech cleanear what ever you call an IT  It me i am the Maytag man
because some time just to get to one of my client it is 4 to 5 hours drive
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13/05/2010 17:43:36
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Pete Gordon - Critical System
SysAider
Joined: 05/01/2010
Messages: 2
Offline
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~100 users
110 workstations and laptops
7 servers
22 Health Care Provider locations around the State of Ohio
1.25 admins (me being the .25, and Andy being a superstar--most of my time is custom software development and more recently business development)
Another part of our business...
1.75 (.NET software developers, me being the .75)
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17/05/2010 11:14:58
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Chris-TFID
SysAider
Joined: 15/07/2008
Messages: 16
Offline
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180 Users
14 Sites (Community Healthcare) We provide medical, dental, and behavioral services. One site is a mobile dental unit that has been modified for two dental chairs and a digital panoramic x-ray machine.
160 Worstations
10 Servers
One CIO
and me <---- I even get to plan out the infrastructure builds of new buildings to handling the alarm systems and badges. Heck, I even shovel snow off the administration walkways during the winter. LOL Jack of all trades
This message was edited 1 time. Last update was at 17/05/2010 11:17:17
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10/06/2010 14:42:53
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Zeeshan
SysAider
Joined: 28/12/2009
Messages: 2
Offline
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Serving one of the largest construction company in Saudi Arabia . Supporting more than 1000 users/ workstations with 50 IT help desk staff.
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11/06/2010 02:17:13
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mademirci
Elite SysAider
Joined: 11/06/2008
Messages: 117
Location: Muğla / TR
Offline
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Hey guys,
I am thinking like an expert IT help-desk user can go up to 500 assets (or workstations i mean) with sysaid or another help-desk/asset management/monitoring software.
What you think?
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