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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 05/11/2009 03:33:10
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havard.grondal
SysAider
Joined: 02/11/2009
Messages: 7
Offline
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Hey
We are testing Sysaid out in our company and are very pleased with the product this far. I have one problem when I send an email to the user from sysaid. The from name of the email show the name of the sysaid admin that sent the email, but the email address to the helpdesk. This will get problematic in outlook address cache if one admin sends a lot of email and suggest the helpdesk mail when you try to send email to that user.
Is it possible to change the from name to somthing like "Helpdesk" and not the admin that sendt the email? I have search the documentation and forum for a solution but have't found anything.
Thanks for any help.
Best regards
Håvard
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05/11/2009 04:07:05
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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havard.grondal,
Within the helpdesk settings you can change the name of the admin, but not the user name. However this would affect the other areas as well as email, such as chat.
So rather than John Smith having his name within the name fields, it would read IT Helpdesk in first and last name. Would this be a possible solution for you?
Let me know if this doesn't solve the problem!
M
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When the going gets tough, the tough get SysAid |
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05/11/2009 04:43:18
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havard.grondal
SysAider
Joined: 02/11/2009
Messages: 7
Offline
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That did work. But it would be nice to have a option to set from name under the email intergation settings page.
BTW, thanks for the fast reply 
This message was edited 1 time. Last update was at 05/11/2009 04:44:16
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05/11/2009 04:54:04
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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1. No problem for the fast reply.
2. Glad that has sorted the problem for you, there may be other ways around it but that was the first one that came to my head. You may find that one of the SysAid support team will make me look foolish!
3. I think what you need would be very useful for users and it would be worth adding this to the Feature Request forum for inclusion with a later release of SysAid.
Any more questions let me know
M
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When the going gets tough, the tough get SysAid |
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31/03/2010 16:47:28
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Marcy
SysAider
Joined: 29/03/2010
Messages: 25
Offline
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We are using SysAid to track Human Resources issues at the University of Oklahoma. We are having exactly the same problem with the cache in Outlook Exchange attaching the names of admins to the helpdesk email. We cannot change the names of all the admins to "HelpDesk." Does anyone have another solution to this?
Thanks!
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01/04/2010 10:36:45
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hdc1234hdc
SysAider
Joined: 16/06/2008
Messages: 30
Location: Orlando, FL
Offline
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We are wanting the same thing. A lot of the time the end user see`s the name of the admin and then calls them directly, circumventing the help desk. With admin across the nation and different email domains for each it gets confusing
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