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Status based on approval  XML
Forum Index » SysAid ITIL Best Practices
 
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[Post New]05/11/2009 09:27:06
    Subject: Status based on approval
[Up]
mjjared
SysAider

SysAider from release 6 Pathfinder
Joined: 05/11/2009
Messages: 3
Offline
I'm in the process of setting up a change management template and workflow. Is it possible to set it up so that the status of the change depends on whether the change was approved or not? It seems that if you complete an approval action with the answer being no, the workflow simply continues anyway. I would like to have the workflow stop if the change is rejected.

Thanks.
[Post New]05/11/2009 09:34:38
    Subject: Status based on approval
[Up]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
This is possible. Read the User Guides, and then have a play around with the escalation rules to see whether you can adjust for your needs. Alternatively you can contact SysAid support and they will be able to help setting these up for you.
When the going gets tough, the tough get SysAid
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