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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 17/11/2009 10:31:38
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Mit08
SysAider
Joined: 03/11/2008
Messages: 26
Offline
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We have an alias email address being forward to the email within SysAid to automatically create requests. But we would like to ignore (avoid un-neccessary SysAid requests created) so of the requests that come in via that alias, do not get created. Is there a way to accomplish this either via headers or something else? Has anyone incounter this issue?
Thank you,
Mit08
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17/11/2009 10:58:20
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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Inside the Preferences > Integration > Email section, there is a field called "Ignore emails with subject match to (regular expression)" so you can ignore by subject.
However, it sounds like you want to ignore all emails from this Alias, if that is correct, why not just remove that Alias from the helpdesk?
If I haven't understood or helped at all please come back to me and I will try and help again! :-p
M
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When the going gets tough, the tough get SysAid |
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17/11/2009 14:47:38
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Mit08
SysAider
Joined: 03/11/2008
Messages: 26
Offline
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Hi BJINS,
I saw that choice under Integration, but how can i have more than one subject ignored? Do i use the ";" symbol or can you only ignore one subject overall?
Thank you,
Mit08
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17/11/2009 22:45:43
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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An alternative would be.. filter it BEFORE it reach sysaid.
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17/11/2009 23:02:22
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 716
Offline
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Mit08,
You can use the pipe sign | to seperate the phrases.
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18/11/2009 09:18:24
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Mit08,
All the suggestion here are grate.
At the moment SysAid doesn't allow you to filter by email address.
Why don't you filter this email in your exchange server?
It will block the email from reaching your SysAid Server and open any SR.
Regards,
Itay
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Best Regards,
Itay |
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