Location: Chanhassen, MN USA
Hey ITILers. I was wondering if anybody out there has a template, or an example of a real-live service catalog that you provide to your business. Most service catalog templates I've seen out there are pretty elementary and I can't imagine how an IT shop would actually be able to communicate the purpose and expectations of a service to their business using them (including the one in the ITIL Service Design Core Guidance book)...
Does anyone have an ITIL Service Catalog (technical or business) template they'd be willing to give us a peek at so we can see how other companies are doing it?
"if it's stupid but it works, it isn't stupid"
This ITIL wiki site might help, there might be a Service Catalogue template somewhere on there.
I agree with you ITIL itself provides a pretty weak example of a service Catalogue, what we want is some proper real working exmples.
I tried starting mine off as a spreadsheet as the ITIL example suggests, but there is so much crossover and duplication that a better place to store the Service Catalogue would be a database. SysAid CMDB seems like the logical choice..