Downloading attachments in the forum is broken

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Downloading attachments in the forum is broken

Forum Index » Community Related Issues

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25/06/2008 11:49:01

Subject: Downloading attachments in the forum is broken

techguy
SysAid Mod

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

I know this has been mentioned in several threads, but it doesn't seemed to have been fixed yet or commented on, so I have started a new thread.

I have just uploaded a report to the forums for people to use, but they are not going to get very far because at the moment is says "you must be logged in to download attachments".

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

25/06/2008 12:03:27

Subject: Re:Downloading attachments in the forum is broken

Israel Lifshitz
SysAid CEO

Joined: 27/05/2008
Messages: 61
Location: <a >Help Desk Software</a>
Offline

Its known problem that if you haven't connected the local SysAid to the community you will not able to download all files. (It should just not let you to use the automatic import feature).

We will fix that soon.

Simple and fast workaround until we will fix it:

1. Go to "My Profile" link.
2. Set the value of "Local SysAid Server URL:" to your local address to your SysAid server . e.g. http://sysaid:8080" and click "Submit"

Better workaround (requires SysAid 5.5):

1. Login to your local SysAid.
2. Go to Preferences -> My Community Settings and set your user name for the community.
3. This will allow you also to automatic export / import settings from your local SysAid.

Help Desk Software

26/06/2008 06:59:20

Subject: Re:Downloading attachments in the forum is broken

Israel Lifshitz
SysAid CEO

Joined: 27/05/2008
Messages: 61
Location: <a >Help Desk Software</a>
Offline

The download attachment has been fixed.

Please let us know if you experience any issues in that.

Help Desk Software

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