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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/06/2008 14:36:51
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GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
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It seems there is a timer of inactivity that logs a user out of Sysaid.
Is it possible to increase this timer or disable it?
Mark
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26/06/2008 01:48:23
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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taken from the faq's here:- http://www.ilient.com/faq-using.htm
How to modify the session timeout interval (that is, how long can you be inactive before your connection with SysAid will expire)?
In order to change the timeout interval, please edit the file:
...\SysAidServer\root\WEB-INF\conf\serverConf.xml.
You can find this file among the SysAid files on your computer.
Go to this file and after the line: webServerUser>false</webServerUser>
please add in a new line: <maxInactiveInterval>____</maxInactiveInterval>
Fill in the blank space (____) the timeout value of your choice in seconds.
Finally, restart the "SysAid Server" service. Now the interval you have chosen will be activated.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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27/10/2009 13:36:57
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RGarber
Elite SysAider
Joined: 13/08/2009
Messages: 104
Location: Baltimore, MD
Offline
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This fix seems to no longer work for the beta.
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The monkey cometh |
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01/12/2009 07:47:50
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lwyatt
Super SysAider
Joined: 20/11/2009
Messages: 96
Offline
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It's a bit unhelpful that it logs you out so ungracefully without due warning or notification.
Several admins were working on requests and then when they hit OK/Apply they were presented with the log on screen, losing all their work!!
I've raised a Feature Request for the software to behave in a friendlier way here.
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22/03/2010 18:18:55
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XPD
Super SysAider
Joined: 16/07/2008
Messages: 65
Offline
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Can anyone confirm this method works with v6.5.06 ? (Before I potentially go break our live system  )
Im getting logged out every few mins and its annoying logging back in.... productivity falling 
Thanks
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23/03/2010 00:15:48
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 716
Offline
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It does work!!!
You should also upgrade to 6.5.08
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23/03/2010 15:22:05
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XPD
Super SysAider
Joined: 16/07/2008
Messages: 65
Offline
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Thanks
Didnt actually know 6.5.08 was out...never saw anything about it Will look into it...
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25/05/2010 12:32:19
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ewatk77134
SysAider
Joined: 19/04/2010
Messages: 3
Offline
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I had this fix in place with v6.5.0.8, worked flawlessly.
I just installed 7.0.0.4, no longer works.
Has anyone addressed this, and I missed it?
Any help would be appreciated...
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15/06/2010 14:53:04
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drusko
SysAider
Joined: 14/10/2009
Messages: 6
Offline
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I have 7 as well and miss the option to modify the session time out dearly....
If anyone knows a work around you I would be eternally greatful!
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17/06/2010 09:47:51
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Atom
SysAider
Joined: 18/02/2010
Messages: 15
Offline
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I'm hoping there is a fix for this coming soon. My admins are losing a lot of time by having to recreate all of their SR work because of auto-logout without notification. They end up coming back to their desk, completing the SR, then clicking Apply/Ok and are sent back to the login screen.
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17/06/2010 09:51:56
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David Porterfield
Super SysAider
Joined: 03/11/2009
Messages: 71
Location: England
Offline
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Not really an extension of the timeout - but I got around this by installing single sign on (SSO)
So now admins never login - so never get logged out 
I had to rasie a support request with sysid to get the instructtions on how to do this
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IT Manager
Brüel & Kjær
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21/06/2010 13:31:23
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drusko
SysAider
Joined: 14/10/2009
Messages: 6
Offline
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I opend a support ticket...this worked.
Thank you for contacting SysAid.
In order to change the timeout interval, please edit the file:
...\SysAidServer\root\WEB-INF\conf\serverConf.xml.
You can find this file among the SysAid files on your computer.
Go to this file and after the line: webServerUser>false</webServerUser>
please add in a new line: <maxInactiveInterval>____</maxInactiveInterval>
Fill in the blank space (____) the timeout value of your choice in seconds.
Finally, restart the "SysAid Server" service. Now the interval you have chosen will be activated.
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22/06/2010 06:57:01
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SylvainG
Elite SysAider
Joined: 26/04/2010
Messages: 117
Offline
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drusko, I'm confused here. You said in a previous message that you miss the option to modify the session time but now you say it works using the instructions you give. The thing is, those instructions are the same instructions that techguy posted in the second message of this thread (back in 2008).
Does this mean you didn't try/reapply the changes when you upgraded to 7 but now by adding the line back to the config file it works?
This message was edited 1 time. Last update was at 22/06/2010 06:57:19
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30/05/2012 21:57:25
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Elopez
SysAider
Joined: 09/11/2011
Messages: 20
Offline
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Hi, this is the manual
http://www.sysaid.com/help-page.htm?helpPageId=5733&edition=0
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