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How do I pull up the chat window?  XML
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[Post New]03/12/2009 16:42:31
    Subject: How do I pull up the chat window?
[Up]
motc7
Super SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 23/02/2009
Messages: 76
Offline
Currently, the only way I've found to pull up the chat window in general is to pull up a user and click chat with user.

I want to be able to pull up the chat window to view the queue without doing this. how?


Also, How do I add auto texts to the chat session in the lower right?
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[Post New]03/12/2009 18:27:20
    Subject: How do I pull up the chat window?
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Australia Pathfinder
Joined: 02/11/2008
Messages: 716
Offline
You can open the chat window from the main menu in SysAid. It is listed under community.

Automatic texts are created in the chat settings in Preferences.

Hope this helps!!
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[Post New]08/12/2009 04:25:38
    Subject: How do I pull up the chat window?
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hey motc7,

I can see that SysAid#1 already answered your question.

Regarding your question on the automatic text, Please go to Preferences > Chat Settings > click on the queue you want to add the text to > click on Queue Automatic texts tab > click on the New icon > add the text > click add.

Thank's SysAid#1

Best regard,
Itay
Best Regards,
Itay
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