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The Forum top 10 customising sysaid threads  XML
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techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1598
Location: England
Online

There has been some excellent information posted here over the last few weeks, some of which has never been documented before,
So I have started this thread to highlight them,

  • The syntax for sending a different email body when a request is closed - http://www.ilient.com/Sysforums/posts/list/327.page#1082

  • SysAid Tip - Monitoring without SysAid monitoring module... - http://www.ilient.com/Sysforums/posts/list/183.page

  • Customising "Assigned to" Field - http://www.ilient.com/Sysforums/posts/list/257.page

  • Can I send the survey when the SR is Verified Closed instead of Closed? - http://www.ilient.com/Sysforums/posts/list/325.page

  • Prohibit to close a SR without resolution and solution - http://www.ilient.com/Sysforums/posts/list/299.page

  • Links from the email notification to the relevant SR - http://www.ilient.com/Sysforums/posts/list/206.page

  • Setting up single sign on - http://www.ilient.com/Sysforums/posts/list/277.page

  • Help with filtering syntax - http://www.ilient.com/Sysforums/posts/list/318.page

  • add additional/removing fields to the "submit service request" page in the end user portal
  • http://www.ilient.com/Sysforums/posts/list/251.page
  • How I can change the Service Requests filter in end user portal? http://www.ilient.com/Sysforums/posts/list/357.page

  • One users implementation of CMDB - http://www.ilient.com/Sysforums/posts/list/131.page#337

  • How to configure SSL encryption (https) for SysAid - http://www.ilient.com/Sysforums/posts/list/329.page

  • How to add Pdf/doc files to knowledge base/Self Service - http://www.ilient.com/Sysforums/posts/list/386.page#1431

  • How to customize your pages in SysAid- by Obelix - http://www.ilient.com/Sysforums/posts/list/0/438.page#1629


  • Batch 2:-

  • SysAid Tip - Upgrading the SysAid Agent without Re-Deployment - http://www.ilient.com/Sysforums/posts/list/44.page

  • Did you know you can use a % character as wild card in the expression filter? - you do now! taken from - http://www.ilient.com/Sysforums/posts/list/581.page

  • Routing Based on Urgency - http://www.ilient.com/Sysforums/posts/list/552.page

  • How to make your active status filter always show ALL items with a class of open - http://www.ilient.com/Sysforums/posts/list/521.page#2509

  • how to create e-mail warning for an impending ticket to be escalated automatically - http://www.ilient.com/Sysforums/posts/list/521.page

  • Ways of Reporting on Service Breaches based on Due date instead - http://www.ilient.com/Sysforums/posts/list/509.page

  • how to prevent sysaid from importing disabled users in from ldap - http://www.ilient.com/Sysforums/posts/list/653.page#2783

  • enabling the CC email addresses that aren't users feature (vendor tech support, etc) - http://www.ilient.com/Sysforums/posts/list/634.page#2968


  • Batch 3
  • Change the categories in the top level charts of the manager portal - http://www.ilient.com/Sysforums/posts/list/702.page

  • Send a different E-mail based on different escalation rules - http://www.ilient.com/Sysforums/posts/list/859.page

  • Sending email alerts for multiple admins - http://www.ilient.com/Sysforums/posts/list/745.page

  • How to display Enabled users only on the User Management Page - http://www.ilient.com/Sysforums/posts/list/857.page

  • How Ignore emails with subject match to (regular expression) - http://www.ilient.com/Sysforums/posts/list/752.page

  • Modifying the top menu bar - http://www.ilient.com/Sysforums/posts/list/863.page

  • Tip: How to install SysAid agent with a Ghost image. - http://www.ilient.com/Sysforums/posts/list/734.page

  • filter the users imported in ldap integration to only those in a certain group - http://www.ilient.com/Sysforums/posts/list/682.page




  • This message was edited 16 times. Last update was at 01/03/2009 08:49:48


    Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
    Haim
    SysAid Wiz

    Joined: 15/04/2008
    Messages: 2449
    Offline

    Great thread.

    I'm moving it to the FAQ, adding it as a sticky and i will remember to keep this post updated.


    Pushing IT forward
    René Rijk
    Elite SysAider


    SysAider from release 5.1 Netherlands
    Joined: 15/06/2008
    Messages: 234
    Location: Netherlands
    Offline

    Thanks for the effort.

    Kind regards,
    René

    Take a look at my 3D creations and here is a little animation I made
    [WWW]
    Obelix
    SysAid Wiz


    SysAider from release 3.1 Indonesia Pathfinder
    Joined: 12/06/2008
    Messages: 903
    Offline

    This is one of the things I had in mind when I said I'm gonna take this community thing to the next level...

    To the top 10 !
    *raise a dead cold mug of beer and roar*

    This message was edited 1 time. Last update was at 30/06/2008 02:56:08

    Harvinder
    SysAider


    SysAider from release 5 Singapore Pathfinder
    Joined: 16/06/2008
    Messages: 29
    Location: Singapore
    Offline

    Great compilation work by Techguy. Really appreciate it.
    techguy
    SysAid Mod


    SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
    Joined: 11/06/2008
    Messages: 1598
    Location: England
    Online

    Your welcome, we have now broken through the 10 barrier so I am bumping this thread.

    Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
    techguy
    SysAid Mod


    SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
    Joined: 11/06/2008
    Messages: 1598
    Location: England
    Online

    I have added some more top topics see batch 2 in the first post above.

    Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
    IT Manager
    SysAider


    SysAider from release 5.1 Israel
    Joined: 25/06/2008
    Messages: 43
    Offline

    Good work !

    I have to admit, that reading this post I have learned a few new things myself !


    techguy
    SysAid Mod


    SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
    Joined: 11/06/2008
    Messages: 1598
    Location: England
    Online

    Batch 3 has been added to the first post.

    Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
    mukeshphule123
    SysAider

    SysAider from release 7
    Joined: 12/10/2010
    Messages: 1
    Offline

    Thats Nice Post for new member in this forum
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