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SQL Query in Customised Notifications  XML
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[Post New]21/12/2009 08:53:32
    Subject: SQL Query in Customised Notifications
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Tex
Elite SysAider

SysAider from release 7.5
Joined: 21/12/2009
Messages: 131
Offline
Is it possible to use an SQL query in the customized notifications?

I would like to include all the messages when responding to an end user and I think the only way I could currently do this is by using an SQL query. Any ideas??

Thanks
Tex
[Post New]21/12/2009 09:13:47
    Subject: SQL Query in Customised Notifications
[Up]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
Tex,

I don't believe that this is currently possible in SysAid, there is however an open feature request regarding this issue. Please see http://www.ilient.com/Sysforums/posts/list/3299.page .

Some of the early conversation in the thread shows some possibilities that were tried.

M
When the going gets tough, the tough get SysAid
[MSN]
[Post New]23/12/2009 08:59:39
    Subject: SQL Query in Customised Notifications
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi Tex,

Indeed it is a feature request as you can see in the link BEJINS gave you.

Probably we will add check box to add the previous massages to the current massage.

Best regards,
Itay
Best Regards,
Itay
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