Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
SysAid Remote Discovery Service and SSL  XML
Forum Index » SysAid Installation & Beyond
 
Author Message
[Post New]23/12/2009 08:35:04
    Subject: SysAid Remote Discovery Service and SSL
[Up]
Nickkearnsuk
SysAider

SysAider from release 7
Joined: 23/12/2009
Messages: 1
Offline
Hi

We have a sysaid server setup and running over SSL working as should, we had to upgrade tomcat to version 6 to fix a few issues with sysaid and SSL.

The problem I have is using SysAid Remote Discovery Service the sysaid server cannot see the SysAid Remote Discovery Service server even in the same network. All I get is java SSL errors in the log file.
 Filename SnmpAgent.txt Download
 Description SnmpAgent
 Filesize 29 Kbytes
 Downloaded:  9 time(s)

[Post New]23/12/2009 10:56:15
    Subject: SysAid Remote Discovery Service and SSL
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hello

Please send us email to helpdesk@sysaid.com or open a SR in helpdesk.ilient.com regarding this issue.

Please add this log and the log folder as ZIP file.

Regards,
Itay
Best Regards,
Itay
[Post New]01/09/2011 20:56:42
    Subject: Re:SysAid Remote Discovery Service and SSL
[Up]
Copenhague
SysAider

SysAider from release 7.5 Canada
Joined: 28/06/2011
Messages: 5
Offline
Hello,

Did you fix your problem.
I got exactly the same problem and starting to turn crazy!

tks,
[Post New]05/09/2011 19:41:45
    Subject: SysAid Remote Discovery Service and SSL
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi Copenhague,

Welcome to our SysAid community.

There is a work around for this issue. You will need to import the SSL key to Java in the computer you have the discovery service installed on.
Best Regards,
Itay
Forum Index » SysAid Installation & Beyond
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use