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RC callback bug  XML
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[Post New]29/12/2009 20:47:51
    Subject: RC callback bug
[Up]
SBIT
Super SysAider

SysAider from release 6 Canada Pathfinder
Joined: 03/06/2009
Messages: 78
Location: Calgary
Offline
Not sure if this is a known issue or not..

When I RC a remote asset using my call back address, the RC works fine however with each refresh of the page the host name is changed (see image 1) by appending the port number to the host name.

After the connection is established and I click 'stop' on the RC page, it reverts back to the previous page and inserts the new hostname with the appended ports (see image 2).

The bug doesn't prevent me from doing anything, I just have to delete the excess port numbers on the call back address, but it is a bug none the less.

I am using v6.5.05.
[Thumb - RC1.JPG]
 Filename RC1.JPG Download
 Description image 1
 Filesize 47 Kbytes
 Downloaded:  7 time(s)

[Thumb - RC2.JPG]
 Filename RC2.JPG Download
 Description image 2
 Filesize 38 Kbytes
 Downloaded:  3 time(s)

[Post New]30/12/2009 04:37:02
    Subject: RC callback bug
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 709
Offline
I have been using the RC extensively. I have never had this happen to me....
[Email]
[Post New]30/12/2009 04:40:48
    Subject: Re:RC callback bug
[Up]
SBIT
Super SysAider

SysAider from release 6 Canada Pathfinder
Joined: 03/06/2009
Messages: 78
Location: Calgary
Offline
When accessing PC's using a local LAN IP, it doesn't have this issue. It only seems to occur when I access a remote PC and have to enter the external DNS name for the remote PC to call me back on.
[Post New]30/12/2009 07:53:31
    Subject: Re:RC callback bug
[Up]
simplydobermans
SysAider

SysAider from release 5 United States
Joined: 16/06/2008
Messages: 43
Offline
I have also seen this only when using a Domain Name for call back
[Post New]05/01/2010 03:49:20
    Subject: Re:RC callback bug
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi SBIT,

The situation you have described was verified as a known issue in our current version. Our Research and Development team is working on fixing this issue.
The Known Issue number is 4228 and hopefully we will release a fix in our next version SysAid Server v7.0

Best regards,
Itay
Best Regards,
Itay
Forum Index » Known Issues
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