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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 30/06/2008 03:13:37
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
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When it comes to hardware the question is not WILL it fail or not... but WHEN will it fail. Most of the failures are based on the hardware's lifetime. So if you declare an age where a machine is too old (maybe like lifetime-6 months or 2 years beyond warranty period) and schedule replacement based on that you could actually reduced SRs.
I like this idea...
Will stop us IT support from firefighting. The problem is when we start buying parts instead of unit. I no longer can firmly said THIS MACHINE IS TOO OLD ! Cause the memory was purchased 3 weeks ago, or the HD is replaced a month ago... etc.
Scheduled maintenance won't do much because hardware failures are like stroke on people - Shit happens.
What is your take on this ?
This message was edited 1 time. Last update was at 30/06/2008 03:15:17
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30/06/2008 13:08:58
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CliGil
Super SysAider
Joined: 17/06/2008
Messages: 64
Location: Michigan USA
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We approach this by establishing a replacement cycle.
General Office machines have a 4 year replacement cycle.
Usually we have pretty good luck (knock on wood) that nothing major blows up after the warranty period and before it gets replaced.
Once the replacement computer is implemented we then sell the older computers to help offset the cost even if only a little bit.
This way we can maintain standardized computers, which we all know help keep the cost of support down when we are not supporting multiple types of computers.
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30/06/2008 15:41:48
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
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you know what this is a good idea for a Feature request auto emails once a month of kit X days since new!
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30/06/2008 16:12:08
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
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We will stop to give support after the 3 years of waranty has passed. For us the hardware needs to be replaced by than.
If something is broken down, we can replace the part for free. After the warranty time, it is up to our customers if they buy a new one.
If they want support from us , they will need to buy a new asset.
We never have had any problems with our customers on this.
Kind regards,
René 
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30/06/2008 21:10:53
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
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Jonathan... Cligil...
So none of you ever replaced the parts after buying ? Cause that's where the tricky part is... I can logged the purchase date of the unit... but the parts invalidate it cause old unit with new parts is neither old nor new...
Rene...
Most refreshing to have perspective from the other side of the fence !
*Widened delighted eyes*
Suppliers are notoriously very good in estimating warranty time... most of the hardware we got dies like weeks after warranty period expires. How do you guys do that ?
*Try very hard not to smile*
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01/07/2008 01:31:23
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1bigdowg
SysAider
Joined: 01/07/2008
Messages: 3
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Obelix wrote:Jonathan... Cligil...
So none of you ever replaced the parts after buying ? Cause that's where the tricky part is... I can logged the purchase date of the unit... but the parts invalidate it cause old unit with new parts is neither old nor new...
An old Computer with new parts, is simply refered to as an upgraded system. If you buy from a large vendor such as hp, Dell etc, you can purchase hardware upgrades from the vendor without voiding the warranty. It would be advisable in the future to build your own PCs if you have the experience, if not contact somone you know with experience to help you. Keep in mind most vendors offer a three year warranty on parts (Read the fine print) and one year support on the OS.
Rene...
Most refreshing to have perspective from the other side of the fence !
*Widened delighted eyes*
Suppliers are notoriously very good in estimating warranty time... most of the hardware we got dies like weeks after warranty period expires. How do you guys do that ?
*Try very hard not to smile*
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01/07/2008 01:39:52
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1bigdowg
SysAider
Joined: 01/07/2008
Messages: 3
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The subject is preventetive maintenance. Things to do: Every Day, Update your virus and spyware defenitions: Viruses spread within hours, so keeping your antivirus software up to date is essential.
Do an incremental back-up: making a copy of files that have changed since your last full backup is quik and easy.
Reboot when programs crash: Failed applications can cause other programs to falter. Restart you system after every crash to clear it out.
I'll have moore on Preventative Maintenance next time.
This message was edited 1 time. Last update was at 01/07/2008 01:46:57
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01/07/2008 02:30:28
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
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Good God bigdowg... you can chase away virus with THAT look...
*smile*
Greetings... *slight bow smile*
Antimalware management is pretty much solved when you deployed centralized one. Everything is practically running by itself. Even at endpoint.
Backup is not preventive... it's damage control. And yess... incremental backup is easy... but incremental restore is going to be tricky. I prefer full backup whenever possible.
Sadly yesss... even at present day maintaining a windows box sometimes require reboot.
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01/07/2008 15:02:05
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Saar
SysAid CEO
Joined: 28/04/2008
Messages: 121
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Jonathan wrote:you know what this is a good idea for a Feature request auto emails once a month of kit X days since new!
Have you tried our reoccurring events for this ? you can schedule for anything on a monthly basis (or any other for that matter).
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01/07/2008 15:10:45
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
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Saar wrote:Have you tried our reoccurring events for this ? you can schedule for anything on a monthly basis (or any other for that matter).
Good idea had not thought of that in fact i might just do that to handle my renewals for the time being as well!!
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01/07/2008 15:16:43
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
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Obelix wrote:Jonathan... Cligil...
So none of you ever replaced the parts after buying ? Cause that's where the tricky part is... I can logged the purchase date of the unit... but the parts invalidate it cause old unit with new parts is neither old nor new...
Hi obelix
We do buy from vendor with 3 to 4 year warranty, on servers we get 4 hour support so it goes bang i ring vendor. Now to make matters better at least at the moment the companies that are subcontractor for the vendor are based in the same business park as us so we tend to get them in very quickly. Then once it reaches the end of warranty after 1 break we replace!
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01/07/2008 21:27:21
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
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Jonathan wrote:
Saar wrote:Have you tried our reoccurring events for this ? you can schedule for anything on a monthly basis (or any other for that matter).
Good idea had not thought of that in fact i might just do that to handle my renewals for the time being as well!!
YEss... been toying with this idea myself. But never quite work out the details yet.
I do have a feeling this reocurring thing will play major role in SysAid as a network management suite.
Cause like the integration thing... this can be apply in so many things... license control, vendor contracts, our own maintenance cycle, supplies... so many... so many.
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02/07/2008 05:51:49
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
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i currently have the recurring thing working very nicely for my morning tapes out my evening in and my monthly and weekly. So it certainly work sand is well worth the effort
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02/07/2008 10:39:34
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JamieH
SysAider
Joined: 02/07/2008
Messages: 1
Location: Gloucester
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Jonathan wrote:
you know what this is a good idea for a Feature request auto emails once a month of kit X days since new!
Have you tried our reoccurring events for this ? you can schedule for anything on a monthly basis (or any other for that matter).
How do you setup reoccuring events? I would like to in order to carry out maintance services on our machines every 6months..... 
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02/07/2008 11:51:17
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Drako786
Super SysAider
Joined: 19/06/2008
Messages: 63
Location: Elko Nevada USA
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1bigdowg wrote:The subject is preventetive maintenance. Things to do: Every Day, Update your virus and spyware defenitions: Viruses spread within hours, so keeping your antivirus software up to date is essential.
Do an incremental back-up: making a copy of files that have changed since your last full backup is quik and easy.
Reboot when programs crash: Failed applications can cause other programs to falter. Restart you system after every crash to clear it out.
I agree that this is all crucial on the software side, but what about the hardware side. Smoke signals should not be the only way we know that a piece of hardware went bad. I know there is some software built in that gives you a general idea of how things are running, but they don't give you enough information. But that is simply my opinion.
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