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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 07/01/2010 02:14:04
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dua
SysAider
Joined: 29/09/2009
Messages: 31
Offline
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Dear support,
I added a field on service desk page to show the total time used on each SR i.e Time to repair. as seen in the screen shot but that field is not giving me the true time applied on each SR.
as in the attached print in SR#1011 the repair time is 09:29 hr even it is requested at 1/6/2010 3:24 and closed at 1/6/2010 4:13 means 50 mins consumed but the data showing time figure is wrong .
please tell me that which procedure is called at backend of time to repair column , or if there is another option to add a column that shows the total repair or respond time of service requests.
please anyone who knows the solution help me in this regards
dua
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Doc1.docx |
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232 Kbytes
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17 time(s) |
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07/01/2010 21:02:43
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 709
Offline
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Time to Repair is calculated based on the status of the SR. (Default is while not closed or verified closed)
Time to respond is the time the SR is in New Status (Default)
You can create your own timer in Preferences>Helpdesk Settings>Timers, which can calculate "Time to Fix" according to your specifications or you can modify the existing timers.
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10/01/2010 23:35:05
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dua
SysAider
Joined: 29/09/2009
Messages: 31
Offline
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That is fine but can anyone tell me the exact sytax of creating time column that shows teh actual time consumed on any SR ( which is the difference fof request time and modify time) by use of logical operators in the create filter option.
Dua
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12/01/2010 02:14:34
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Speed Racer
SysAid Customer Relations
Joined: 25/06/2009
Messages: 10
Offline
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By default, the expression used for "Time to Repair" is the following:
And
Statement - Status - is not - Closed
Statement - Status - is not - Verified Closed
Statement - Status - is not - Deleted
Of course, this expression may be changed depending on your particular statuses.
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12/01/2010 23:11:49
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dua
SysAider
Joined: 29/09/2009
Messages: 31
Offline
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Itay,
can u please respond to my query , if it possible and even then if it is not possible.
please man its urgent
dua
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13/01/2010 11:56:32
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 709
Offline
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Dua,
Would you like the syntax for the Time to Fix suggestion I made?? 
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14/01/2010 06:21:58
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dua
SysAider
Joined: 29/09/2009
Messages: 31
Offline
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Sysaid# 1,
I did the same but not done purpose, the total time consumed on any SR is not measured ?????????????? 
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29/08/2011 20:09:49
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Luiscacr
SysAider
Joined: 16/03/2010
Messages: 16
Offline
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I also have troubles trying to determine the time to respond and time to repair
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