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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 30/06/2008 04:47:12
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werty
SysAider
Joined: 30/06/2008
Messages: 6
Offline
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Hello. I have created a new admin account and the user name is in cyrillic. The encoding is OK, but now I want to delete it. Impossible... A new message appear -
Are you sure you want to delete the user(s)? (????1) <- name in cyrillic (correct encoding)
YES
Transfer all duties of %u0442%u0435%u0441%u04421 to... <- same name in cyrillic (incorrect encoding)
... and the name of the admin, that I want to delete is with wrong encoding... And I cannot delete it...
What should I do?
This message was edited 2 times. Last update was at 30/06/2008 05:13:42
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30/06/2008 07:54:38
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello, and welcome to the SysAid community.
Can you please tell me which version of SysAid are you using? this can be seen on the top bar in SysAid.
Also, please tell me if Cyrillic characters are showing properly in other places on the system or all Cyrillic characters are not showing properly?
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Pushing IT forward |
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30/06/2008 08:01:36
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werty
SysAider
Joined: 30/06/2008
Messages: 6
Offline
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v 5.5.0.4
Everywhere Cyrillic is OK, except into the second message pop-up-ed when you want to delete administrator...
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08/07/2008 05:41:31
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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Hello, i am Fedor from SPb.
Can you tell version of database, and encoding of you accounts in sysaid 
This message was edited 2 times. Last update was at 08/07/2008 05:52:15
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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08/07/2008 11:16:59
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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feda_z wrote:Hello, i am Fedor from SPb.
Can you tell version of database, and encoding of you accounts in sysaid
Hello Fedor,
I couldn't completely understand your question, can you please explain it to us in order for us to further assist you?
Thanks
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Pushing IT forward |
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08/07/2008 16:26:15
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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i try to help "werty". All my sysaid has cyrillic language, and i have not her problem..
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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09/07/2008 08:05:49
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Vitaly Vlasenko
SysAid Customer Relations
Joined: 09/07/2008
Messages: 68
Offline
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Hello Werty,
I would like you to let us know what kind of database are you using and what encoding does this database use.
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09/07/2008 16:13:24
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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Vitalik, ya perviy sprosil... ) Skagi, ne hotite otkrit filial v Rossii?? V SPb ya hotel by etim zanyatsya.
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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10/07/2008 07:34:44
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Vitaly Vlasenko
SysAid Customer Relations
Joined: 09/07/2008
Messages: 68
Offline
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Vsmisle filial?
Vi hotite prodavat SysAid v Pitere?
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10/07/2008 09:28:56
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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I prodavat i poddergivat polzovateley do opredelennogo urovnya. Byt predstavitelem v Rossii. Ne vse polzovateli budut obshatsya s vamy na latinice, a vnedryat pri normalnoy poddergke i vashey price ya dumay zahoteli by mnogie.
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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15/07/2008 08:24:56
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werty
SysAider
Joined: 30/06/2008
Messages: 6
Offline
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Hello, sorry for my late answer - we are using derby database, utf-8 encoding. We have this problem ONLY when we are trying to delete Administrator with username in Cyrillic... The system ask to whom to transfer his duties, the Admin's name is quoted in this system message, but the encoding ONLY for the Admin's name is wrong - symbols, but not in Cyrillic... The system cannot identify such Admin and that's why the system doesn't remove his account.
LOL - 5 edits for this message 
This message was edited 5 times. Last update was at 15/07/2008 08:33:07
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17/07/2008 04:41:01
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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Can you tell, what encoding for default user? What encoding for current user, from which you want to delete Administrator.
In table 'sysaid_user' you may delete a record with user_name 'administrator', because it is easiest decision.
Do you use Russian Interface? I suppose, that Sysaid can not support more than one languages.
This message was edited 1 time. Last update was at 17/07/2008 04:47:22
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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17/07/2008 05:06:11
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werty
SysAider
Joined: 30/06/2008
Messages: 6
Offline
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Everywhere we are using uft-8 encoding - otherwise all text are monkey' symbols. We don't use Russian interface, but Bulgarian. I'm logged as Main Administrator.
So, all I need is to avoid the system question to which admin I want to transfer the duties of those I want to remove.
And I promise to do not use Cyrillic for admin's usernames
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17/07/2008 07:40:40
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 398
Location: Saint-Petersburg
Offline
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try to set your Language Russian - in my settings (you'll see English interface), and then delete Administrator account.
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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17/07/2008 07:48:13
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werty
SysAider
Joined: 30/06/2008
Messages: 6
Offline
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It doesn't matter... the admin name is still incorect encoded on the system message, cause the username is in Cyrillic - тест1
Could you please try something - add new admin and set the user name in Cyrillic. Then try to delete it and share with me the result Thanks
This message was edited 1 time. Last update was at 17/07/2008 07:49:46
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