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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 01/07/2008 21:52:26
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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Hi,
I'm quite a newbie on sysaid so I would appreciate any input. I'm currently trying integrate nagios to sysaid.
Is it possible that 3rd party software can trigger a case or email to sysaid? Thanks
Regards,
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02/07/2008 11:31:05
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IT Manager
SysAider
Joined: 25/06/2008
Messages: 43
Offline
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Sure !
Checkout the Email integration under (Preference --> integration --> Email ) which can receive an email and open a ticket.
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02/07/2008 15:19:18
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey writer.
SysAid can receive emails and turn them into service requests, so basically your users can send you emails to open up service requests in SysAid, also, any software that can send out an email can open a ticket in SysAid.
As : ) said, you can configure email integration at preferences > email > integration.
Best regards
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Pushing IT forward |
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02/07/2008 22:04:38
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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Thanks guys for the answer. Just additional stupid questions..I was trying it out yesterday but was unsuccessful.
1. The email address can be any form or should it be "helpdesk@mycompany.com"? Ex. sample@mycompany.com
2. Should there be keywords on the mail content to trigger the case? Or can you set keywords to filter the cases?
Thanks!
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02/07/2008 22:21:33
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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Address can be anything even yourpet@yahoo.com but for foolproof result it is best not to include any operator character in the address like underscore, percent, dollar, space sign and so on.
MOST IMPORTANT :
1. create address specifically for this purpose. Do not user any active user or admins' address.
2. use internal mailbox (like your example ...@yourcompany.com), my example of public mail above is simply to show the flexibility. using public mailbox invites spams.
Filtering incoming mail was promised on next version. Your best bet right now is... assign different address with specific category so you can later route/filter them anyway you like... based on that category.
This message was edited 1 time. Last update was at 02/07/2008 22:26:03
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02/07/2008 22:24:42
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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Thanks Obelix...So yahoo mail also would not be a problem I suppose right?
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02/07/2008 22:40:31
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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Sorry, I didn't notice your reply says that yahoo is ok..thanks a lot
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02/07/2008 22:42:09
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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NOnono... it's the no 2 of the MOST IMPORTANT you should notice !
Yahoo will works... but with the risk of some spam bot finding it. You don't want people sell Viagra through your helpdesk system...
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02/07/2008 22:47:52
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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hahaha...just for testing =)
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02/07/2008 22:54:22
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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Hmmm in that case by all means...
Perhaps you can categorized those spam and present an interesting reports to boss.
Or monitor your fav MP3 site. When it change... an SR is raise.
*wicked wicked smile*
You know what ?
Been thinking... some of those public mail have keyword and content filtering with forward capability. So... with a little imagination you can do filtering mail right now !
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02/07/2008 22:59:45
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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ur funny but u do have a point there hehehe...
I think they are thinking of this feature already so maybe i'll wait for that..
Anyway, thanks a lot for all ur help, i'll try this first...
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02/07/2008 23:23:41
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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I am not sure if im missing something. i have attached my integration setting.Would appreciate any help. Thanks
![[Thumb - integration.JPG]](/Sysforums/upload/2008/7/2/f651582757fa6ad16101ec2b7d0e2dc9_448.jpg__thumb)
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| Filename |
integration.JPG |
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| Description |
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| Filesize |
80 Kbytes
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| Downloaded: |
45 time(s) |
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03/07/2008 00:31:39
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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uncheck the ssl...
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03/07/2008 01:30:01
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writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
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still hasn't receive the case. All I need to do is to throw an email to agnoextension@yahoo.com right? I am really missing something... =(
Thanks!
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03/07/2008 02:56:38
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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Yep.
Double check the password perhaps...
Or test can you retrieve the mail with regular mail client (outlook, lotus notes... whatever).
I might be mistaken but I think pop3 yahoo is not available to free account ?
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