Hello. Some time ago i found that some of sysaid users can not be assigned as author of SR.
Today i found that this users have value 3 in field ldap. When i change this value to 1, all became correct...What is wrong?
С наилучшими пожеланиями, Федор
With best regards, Fedor
While upgrading from 6.0.x to 6.5.x , we have encountered that the ldap field doesn't populated correctly. to fix this, you may ran the LDAP configuration once again. Then, you just need
to click on the "Refresh User list from LDAP" button
You can also run 2 queries that will solve this but i prefer not to publish it here.