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End User submit acknowledgement  XML
Forum Index » End User Portal & Knowledgebase
 
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[Post New]19/02/2010 10:34:21
    Subject: End User submit acknowledgement
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
Hi,

When an end user submits a service request in our Sysaid they get the message:

Your Service Request has been received .
A solution is due by 22/02/10 09:33.
The ID of your Service Request is xxxx.

We do not want the line "A solution is due by 22/02/10 09:33.". How can we turn this off?

Regards
Andrew
[Post New]19/02/2010 10:34:52
    Subject: Re:End User submit acknowledgement
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
PS not sure if it is important but we are running v5.6.09
[Post New]22/02/2010 03:37:58
    Subject: Re:End User submit acknowledgement
[Up]
Tex
Elite SysAider

SysAider from release 7.5
Joined: 21/12/2009
Messages: 131
Offline
You should be able to remove it from the Customized Notifications.

Go to Preferences -> Customize -> Customized Notifications and then select the 'Email body to end user regarding an SR'. Delete the due date part of the email and then save.

Tex
[Post New]22/02/2010 04:57:25
    Subject: Re:End User submit acknowledgement
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
Hi, thanks for the reply. The issue is actually not on the email notification, but on the message displayed in the End User Portal when they submit a sr themselves. See attached.

Regards
Andrew
[Thumb - sysaid.jpg]
 Filename sysaid.jpg Download
 Description End User submit sr
 Filesize 11 Kbytes
 Downloaded:  0 time(s)

[Post New]22/02/2010 06:32:16
    Subject: Re:End User submit acknowledgement
[Up]
Tex
Elite SysAider

SysAider from release 7.5
Joined: 21/12/2009
Messages: 131
Offline
Sorry Andrew - thank you for including the attachment for me.

To change this you will need to edit the thank-you.htm page.

I assume you are aware of how to edit the HTML pages (if not please post back and I can tell you the steps to follow).

You will need to remove the following from the thank-you.htm page:



Tex
[Post New]22/02/2010 08:55:53
    Subject: Re:End User submit acknowledgement
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
Thanks, that worked perfectly!
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