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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/02/2010 10:39:37
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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I'm just wondering if anyone else has experienced this before I submit a bug request.
If I leave my browser on the list of SR's assigned to me, I can leave it sit there for hours and nothing happens.
However, If I click on one of the SR's and leave it sit there for hours, it will force me to re-login when I come to that webpage.
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25/02/2010 10:43:26
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 298
Offline
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Do you want to increase the timeout interval to all pages or just to know why there's a difference in those pages?
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25/02/2010 10:46:17
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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Well if there is a timeout interval on the listing page, we haven't found it yet.
With that being said, if there is a way to increase the timeout interval while looking at a specific SR, I would like to increase that.
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25/02/2010 11:08:07
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 298
Offline
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In order to change the timeout interval, edit the file:
...\SysAidServer\root\WEB-INF\conf\serverConf.xml.
You can find this file among the SysAid files on your computer.
Go to this file and after the line: webServerUser>false</webServerUser>
please add in a new line: <maxInactiveInterval>____</maxInactiveInterval>
Fill in the blank space (____) the timeout value of your choice in seconds.
Finally, restart the "SysAid Server" service. Now the interval you have chosen will be activated.
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25/02/2010 12:11:49
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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Ok, I'll try that
Thanks
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22/02/2012 12:49:12
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Courting
SysAider
Joined: 21/09/2011
Messages: 18
Offline
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Is this method still valid?
I've set the value to 43200 (12 hours) but our administrators are still timing out during the day.
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22/02/2012 13:10:33
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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I had forgotten all about this post. I haven't had any problems since, and we're now on 8.5.03, so I assume it still works
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