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Socket Error #10061 Connection Refused.  XML
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qhdevon43
SysAider

SysAider from release 5.5 United States
Joined: 28/06/2008
Messages: 4
Offline

Hello I am using the On-demand version of Sysaid and when I downloaded and tried installing the deployment tool I got an error that said


Socket Error #10061 Connection Refused.


All the information was correct ... I also tried download the sysaidagent.exe and it was asking for the same credentials in which I put in the right information but it said Socket Error #10061 Connection Refused.

What am I doing wrong.. I have used the Full version I am just trying the Online version of sysaid but I am having more problems....
[MSN]
René Rijk
Elite SysAider


SysAider from release 5.1 Netherlands
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline

This is a connection refused error. The target machine refuses the connection. The most common cause is a incorrect port specified by the client.
It also can be caused by a firewall or anti-virus software. Be sure those 2 don't blocking any ports needed by sysaid.

Kind regards,
René



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Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello qhdevon43.

Please use the same details (URL, accoutID and serial key) that are located in preferences > downloads in the deployment tool installation.

Also, please make sure to include the full URL which includes the port number during the installation.

Best regards.
Haim

This message was edited 1 time. Last update was at 06/07/2008 00:42:35


Pushing IT forward
qhdevon43
SysAider

SysAider from release 5.5 United States
Joined: 28/06/2008
Messages: 4
Offline

Yes I am positive that I No antivirus software or firewall is blocking this program... Also Yes I am using the same credentials from the download tab....

However, Do certain ports have to be open on my network to get the On Demand version working? I could not use the full version of Sysaid deployment tools because certain TCP and UDP ports are blocked on my network at my university. Could that be the same isssue with this on demand version of sysaid deployment tools?

Thanks...
[MSN]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

The deployment tool for the on-demand edition and the in-house edition is the same tool.
The only difference is that in the on demand edition, we provide SysAid as a "SaaS" (software as a service) and it is installed on our servers.

The deployment tool requires the following ports to be open:
TCP 139
TCP 445
UDP 137
UDP 138
UDP 8193
Also, the SysAid port is required (default 8080) after the deployment to send the information the agent gather to the server.

Best regards
Haim

Pushing IT forward
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