Custom notification with ldap mapping

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Custom notification with ldap mapping

Forum Index » SysAid CSS Forum

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12/03/2010 11:26:45

Subject: Custom notification with ldap mapping

themaster
SysAider

SysAider from release 6.5

Joined: 12/03/2010
Messages: 7
Offline

Hello, i am a first time poster and new user i like the program but before i roll it out further i need a little help (hopefully easy)
I was able to add user name and location to custom email notification no problem.
I mapped ldap "description" to "custtext1" on the integration page. It maps corrctly on the user management page when i add the "user custom text 1" as a column.
When i add ${custtext1} to the custom notification page it just shows up as "${custtext1}

I noticed that while in the SR General details tab if you go to design form there is no "user custom text 1" but there is "SR Custom Text 1"

Okay question.. How do i get my ldap "description" to map to the SysAid "SR Custom Text1" field? As this is not one of the options under the ldap mapping page.

Let me know if this make sense and thanks in advance to anyone who can help me.

15/03/2010 14:19:23

Subject: Re:Custom notification with ldap mapping

themaster
SysAider

SysAider from release 6.5

Joined: 12/03/2010
Messages: 7
Offline

TTT

15/03/2010 14:21:09

Subject: Re:Custom notification with ldap mapping

themaster
SysAider

SysAider from release 6.5

Joined: 12/03/2010
Messages: 7
Offline

basically i just want to include location field from Active Directory in the custom email notifications to admins.

17/03/2010 13:59:57

Subject: Re:Custom notification with ldap mapping

David Lee
SysAid Customer Relations

Joined: 24/06/2009
Messages: 40
Offline

Hi there and welcome to SysAid.

Here is a list of all the fields you can call upon from the notification (updated to version 6.5.08 ) :

$Title - Shows the service request title
$ModifyUser - Shows who was the last user to modify the service request
$Computer - Shows the computer that is associated with the service request
$ParentID - Shows the service request number of the parent request
$Category - Shows the service request category
$SubCategory - Shows the service request sub-category
$ThirdLevelCategory - Shows the service request third-level-category
$AssignedTo - Shows the full name of the assigned administrator
$CloseTime - Shows the time the service request got closed
$Description - Shows the service request description
$DueDate - Shows the service request due date
$ID - Shows the service request ID
$RequestUser - Shows the full name of the user who requested the service request
$SubmitTime - Shows when the service request got submitted
$Notes - Shows the service request notes
$Priority - Shows the service request priority
$Urgency - Shows the service request urgency
$Status - Shows the service request status
$Resolution - Shows the service request resolution
$Solution - Shows the service request solution
$SubmitUser - Shows the full name of the user who submitted the service request
$AssignedGroup - Shows the administrator group that is assigned to the service request
$ModifyTime - Shows the time the service request last changed
$Location - Shows the service request location
$LinkToSR - Creates a link to the service request - suitable for admins only
$Company - Shows the company name that is associated with the request user
$Phone - Shows the request user's telephone number
$Cellphone - Shows the request user's cellphone number
$SMS - Shows the request user's SMS number
$CompanyPhone - Shows the phone number that is set on the request user's company
$CompanyAddress - Shows the email address that is set on the request user's company
$sr.custText1 - Shows the service request custom text 1
$sr.custText2 - Shows the service request custom text 2
$sr.custInt1 - Shows the service request custom integer 1
$sr.custInt2 - Shows the service request custom integer 2
$custList1 - Shows the service request custom list 1
$custList2 - Shows the service request custom list 1
$LinkToAttachments - Creates links to download the files attached to the service request
$sr.getCustNotes() - Show the service request custom notes field.
$sr.custDate1 - Shows the service request custom due date 1
$sr.custDate2 - Shows the service request custom due date 2

Boolean variables for using in customized notifications
$IsNewSr - Returns True if this is a new service request
$isClosedSR - Returns True if this is a closed service request
$isAfterHours - Returns True if the notification is sent outside of the operating hours

Hope this helps you and anyone else who may need it.

And enjoy SysAid, I'm sure you're gonna LOVE it.

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