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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 08/07/2008 11:05:30
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Hello.
we are ussing Sysaid as our helpdesksystem and are verry happy with the program.
it saves us a lot of work.
we also use the inventory tool the make a inventory of all the hard and software in our network.
this works fine on all our computers but we have a couple off Dell workstations type Precision WorkStation 670 these computers have a scsi disk and a adaptec controller.
once the client is deployed to these computers the computer freezes for about 10 minutes and then resume working but every time the computer starts up they freez again also when sysaid runs a inventory the computer freezes. in the log file i get a a320 scsi error.
is there sombody who has seen this problem before and knows the solution for this.
thanks Edwin.
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08/07/2008 11:31:06
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Edwin!
Welcome to the SysAid community.
The problem is related to an older version of the agent.
Please install agent version 5 and above on those workstation to resolve this issue.
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Pushing IT forward |
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08/07/2008 15:20:14
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Ok Haim.
i will try this tomorrow.
thanks for your quick answer.
This message was edited 1 time. Last update was at 09/07/2008 02:16:23
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09/07/2008 02:26:37
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Haim.
i have just checked the agent version on the machines and we are using the following versions.
sysaid server 5.1.0.8
sysaide agend 5.1.0.1
so we are already using version 5x
and we stil heve this problem.
any other sugestions ?
what i have tried so far.
different agents.
different Scsi drivers on the computers.
new bios software on the computers.
new firmware on the scsi contollers.
clean windows install.
on the same computer with a ide harddisk we don't have this problem only on the one's that have a scsi harddisk.
and it is not only on one computer but on the whole serie's. dell 670 with scsi disk.
on other type computers dell 690 and compaq servers with scsi disk we don't have this problem.
it drives me crasy.
somebody have any idea.
Edwin.
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09/07/2008 03:11:02
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hi Edwin,
I have reviewed your issue & this should be handled by our support team.
I already consulted our 2 level support regarding this issue & you will receive an email from my team shortly with information we need in order to be able investigate this.
Have a great day 
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09/07/2008 03:15:52
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Ok Sarah.
Thanks for your quick responce.
Edwin.
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16/07/2008 03:52:07
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Sarah wrote:Hi Edwin,
I have reviewed your issue & this should be handled by our support team.
I already consulted our 2 level support regarding this issue & you will receive an email from my team shortly with information we need in order to be able investigate this.
Have a great day
Sarah.
still no mail from the support team !!
i.ll realy would like an solution for this problem shortly.
Edwin.
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16/07/2008 16:32:53
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Global-ICT wrote:
Sarah wrote:Hi Edwin,
I have reviewed your issue & this should be handled by our support team.
I already consulted our 2 level support regarding this issue & you will receive an email from my team shortly with information we need in order to be able investigate this.
Have a great day
Sarah.
still no mail from the support team !!
i.ll realy would like an solution for this problem shortly.
Edwin.
Dear Edwin,
Can you please tell us the SR number so i could send you a response?
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Pushing IT forward |
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04/09/2008 08:13:07
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Haim wrote:
Global-ICT wrote:
Sarah wrote:Hi Edwin,
I have reviewed your issue & this should be handled by our support team.
I already consulted our 2 level support regarding this issue & you will receive an email from my team shortly with information we need in order to be able investigate this.
Have a great day
Sarah.
still no mail from the support team !!
i.ll realy would like an solution for this problem shortly.
Edwin.
Dear Edwin,
Can you please tell us the SR number so i could send you a response?
there is no SR number yet thought you would contact me regarding this issue.
Edwin
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