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Author Message
sivanm
SysAid Product Manager


Joined: 14/03/2010
Messages: 262
Offline

Service Desk

ChangeRequests

 

Hereyou can see a list of service requests that are associated with your changeprocesses.

 

 

Theicons above the list help you perform various actions on this list:

 

Open a new Change request. You need to choose a template for your change request. For more details please consult the SysAid ITIL Package Guide.

Create a filter for the list

Export the list as an Excel document

Create a PDF document from this list

Present a Gantt chart of the information of this list, according to dates.

Customize the list (add/remove columns, create various views, create new filters, and more). To learn more about customizing lists, look at: Customizing_Lists.htm

Print only the records selected from the list

Highlight a row in your list and click this button to select a different status for the Change request.

Highlight a row in your list and click this button to delete the selected Change request.

 

 

 

 

 Tosee the full details or to edit a change request, click its row entry in thelist. You will reach the page: SREdit.htm

 

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