In the table below you can see the various tags available for SysAid notifications (both e-mail and SMS).
| $unusedSoftware_SoftwareName | Name of the unknown software |
| $unusedSoftware_NotificationName | The name of the notification that's been sent |
| $unusedSoftware_AssetName | The name of the asset that triggered the notification |
| $unusedSoftware_AssetMacAddress | The Mac address of the asset that triggered the notification |
| $unusedSoftware_AssetIpAddress | The IP address of the asset that triggered the notification |
| $unusedSoftware_AssetOSInf | The operating system of the asset that triggered the notification |
| $unusedSoftware_AssetType | The type of the asset that triggered the notification |
| $unusedSoftware_AssetCatalogNum | The catalog number of the asset that triggered the notification |
| $unusedSoftware_AssetDescription | The description of the asset that triggered the notification |
| $unusedSoftware_AssetDepartment | The department of the asset that triggered the notification |
| $unusedSoftware_AssetFloor | The floor on which the asset is located |
| $unusedSoftware_AssetGroup | The group of the asset that triggered the notification |
| $unusedSoftware_AssetSystemModel | The model of the asset that triggered the notification |
| $unusedSoftware_AssetSystemManufacturer | The manufacturer of the asset that triggered the notification |
| $unusedSoftware_AssetUsersName | Names of the users registered on the asset |
| $unusedSoftware_AssetOwner | Owner of the asset that triggered the notification |
| $exceedLicense_ProductName | Name of the software product that triggered the notification |
| $exceedLicense_NotificationName | The name of the notification that's been sent |
| $exceedLicense_ProductVersion | The version of the software product |
| $exceedLicense_ProductVendor | The vendor for the software product |
| $exceedLicense_ProductNumLicenses | The number of licenses you own of the software product that triggered the notification |
| $exceedLicense_ProductNumInstalled | The number of installed copies of the software product that triggered the notification |
| $exceedLicense_ProductNotes | Notes about the software product that triggered the notification |
| $exceedLicense_ProductCompany | The company the software product belongs to |
| $SrSubType (only in SR) | This is the sub type of the service request that the notification creates |
| $entity | The type of SysAid entity that triggered the notification, e.g. asset, SR, task, etc. |
| $entityInstance | The name of the item that triggered the notification |
| $dateField | The name of the date field upon which the notification is based (e.g. Last Maintenance) |
| $dateValue | The value of the date field upon which the notification is based (e.g. 2011-06-22) |
| $assetCompany | The company of the asset that triggered the notification (assets only) |
| ${asset} | For reminders based upon assets, this allows you to poll any field on the asset, except for list fields. Note that you must use a special syntax with this tag: ${asset.getXXXX()}. Replace getXXXX() with any any get method found in the computer table. Example to retrieve asset model: ${asset.getSystemModel()}. Note that this will not work for list fields |
| $SrSubType (only in SR) | This is the sub type of the service request that the notification creates |
| $title | Title of the task that triggered the notification |
| $notificationName | The name of the notification that's been sent |
| $category | Category of the task that triggered the notification |
| $status | Status of the task that triggered the notification |
| $startTime | Start time of the task that triggered the notification |
| $endTime | End time of the task that triggered the notification |
| $estimation | Estimated number of hours it will take to complete the task that triggered the notification |
| $progress | Progress towards completion of the task that triggered the notification |
| $description | Description of the task that triggered the notification |
| $notes | Notes about the task that triggered the notification |
| $OrganizationName | The name of your organization as it's entered under Preferences --> Account Defaults |
| $ProjectId | The ID number of the parent project for the task |
| $project | The name of the parent project for the task |
| $special_project_text | This is the notification title inserted when you send the notification from Tasks / Projects --> Projects --> Notification (tab) |
| $users | A list of users responsible for the task |
| $activities | Adds the activities table for the task |
| $SrSubType (only in SR) | This is the sub type of the service request that the notification creates |
| $FirstName | The first name of the user whose password was reset or whose account was unlocked |
| $LastName | The last name of the user whose password was reset or whose account was unlocked |
| $UserName | The username of the user whose password was reset or whose account was unlocked |
| $ActionTime | The date and time at which the user's password was reset or account was unlocked |
| $TemporaryExpires | If a reset password is performed and the reset password method is SMS or e-mail, this shows the number of minutes the temporary password is valid for before it expires |
| $NewPassword | If a reset password is performed and the reset password method is SMS or e-mail, this shows the temporary password that was sent to the end user |
| $SrSubType (only in SR) | This is the sub type of the service request that the notification creates |
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