HOW to Create either manual or automatic reoccurring events in th new version of sysaid

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HOW to Create either manual or automatic reoccurring events in th new version of sysaid

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11/07/2008 04:55:53

Subject: HOW to Create either manual or automatic reoccurring events in th new version of sysaid

manufast
SysAider

SysAider from release 5.1

Joined: 11/07/2008
Messages: 2
Offline

Create either manual or automatic reoccurring events ?

I cannot find where we can create reocurring events

thks
rgds

Fabrice

11/07/2008 07:32:32

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

techguy
SysAid Mod

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

I think you are asking about this new feature described in the release notes..

"Create a template project with multiple tasks and re-launch the creation of the reoccurring events (e.g. gather multiple tasks for new employee
under one project template and instantly re-use them each time you required) "

I asked about this one and this was the answer I got back

"You can create “Notifications” under Task/Projects that would create a service request based on a template you define.
You can force that “Notification” every time you need the service request created."

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

11/07/2008 15:02:02

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

Jonathan
SysAid Wiz

Joined: 17/06/2008
Messages: 326
Offline

so far they have worked a treat i have used them for all our daily tasks so now they become an SR and if the person who usually does them is out then some one else will pick it up

my favs are Daily Backups checked and recorded and put the tapes in

13/07/2008 03:09:08

Subject: HOW to Create either manual or automatic reoccurring events in th new version of sysaid

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

The re-occuring events are a part of the tasks and project module (from the main menu, click on "taks/projects" and in under "tasks" you will have the option to add re-occurring events)

Best regards
Haim

Pushing IT forward

18/08/2008 22:29:05

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

Drago
SysAider

Joined: 16/06/2008
Messages: 11
Location: Erina, NSW Central Coast, Australia
Offline

I've read all this stuff and I still cant see how to create a re-occurring SR.

Is there somewhere I can go and quitely read up on how to do this,
or is the only documentation about this feature located here in the forums - complete with disjointed grammar and rushed explanations?

It seems I need to create a new task

create a notification,

and then have the notification generate the SR

is that right?

Has Sarah wrapped it up in http://www.ilient.com/sysforums/posts/list/576.page#2386

Thanks

Drago the Sysaid Dummy

Drago

19/08/2008 12:09:24

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

Adam Racer
SysAid Customer Relations

Joined: 09/07/2008
Messages: 156
Offline

The correct order would be to first create a notification and then create a task which will periodically generate that notification (under the Notification tab).

19/08/2008 16:47:05

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

techguy
SysAid Mod

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

For those trying to follow this thread:-

the link Drago posted to sarah's article is broken, Sysforums must have a capital S, here is the link again:- http://www.ilient.com/Sysforums/posts/list/576.page#2386

This message was edited 1 time. Last update was at 19/08/2008 16:47:27

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

19/08/2008 22:56:06

Subject: Re:HOW to Create either manual or automatic reoccurring events in th new version of sysaid

Drago
SysAider

Joined: 16/06/2008
Messages: 11
Location: Erina, NSW Central Coast, Australia
Offline

To get to THE page where the scheduling stuff appears for a new task do it like this:

Tasks / Projects > Projects > New project > Save the project > Open the project > Tasks > New Task > Notifications

for existing tasks do it like this:

Tasks / Projects > existint Project # > Tasks > Existing Task # > Notifications

Drago

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