Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Agent Upgrade and Server IP change  XML
Forum Index » Asset Management
 
Author Message
[Post New]19/04/2010 04:22:58
    Subject: Agent Upgrade and Server IP change
[Up]
Tim Sutton
Super SysAider

SysAider from release 2.5 United Kingdom
Joined: 15/07/2008
Messages: 64
Offline
Morning all,

We've just done through a major office move and relocated our HQ. Now that this is vaguley over and I've been able to get some sleep, I need to look at updating all the SysAid agents to the latest version and repointing them at the new IP address.

What's the best practice for this?

Currently we deploy the agent via a GPO start-up script and I'm worried about creating duplicate client entries in the DB.
[Post New]21/04/2010 00:56:41
    Subject: Re:Agent Upgrade and Server IP change
[Up]
Lev
SysAid Mod


SysAider from release 5.5 Israel Pathfinder
Joined: 18/08/2008
Messages: 508
Location: Haifa, Israel
Offline
Tim

Sysaid is looking for the MAC\Serial+Manufacturer so the IP change is not a problem.

The only problem I sew is upgrading 5.x agents to latest.
In some cases I had to uninstall the old one and than to install the new one.
I'm using the deploy tool.
Generally it should work fine, just give it a try on a small group of PC's.

Lev
DONT !!! DONT TOUCH THE KEYBOARD !!!
[Post New]23/04/2010 06:42:22
    Subject: Re:Agent Upgrade and Server IP change
[Up]
Tim Sutton
Super SysAider

SysAider from release 2.5 United Kingdom
Joined: 15/07/2008
Messages: 64
Offline
Cheers for the tip, Lev.

I'm working through it now using the deployment tool but I'm going to have to change this over to using a GPO shortly.

Best I get back into the scripting things, huh?
[Post New]23/04/2010 09:27:34
    Subject: Re:Agent Upgrade and Server IP change
[Up]
Tim Sutton
Super SysAider

SysAider from release 2.5 United Kingdom
Joined: 15/07/2008
Messages: 64
Offline
To add a bit of version control into the script, I've added a varible looking for a flg file.

Any thoughts on this?



Cheers!
Forum Index » Asset Management
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use