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Exercise 2 problem  XML
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Author Message
RobPhi
SysAider

SysAider from release 4 United States Pathfinder SysAid Certified
Joined: 11/07/2008
Messages: 9
Offline

I cannot get the Intergration with Active Directory to work

I use the LDAP Wizard and use the inforation provide.

LDAP host name - certifiacationdc.sysaid.com
Port - 389
User Name - attendee
password - ***
Domain - cert

I get the error "Exception while checking configuration".

This message was edited 1 time. Last update was at 13/07/2008 04:05:42

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello RobPhi,
Welcome to the SysAid community.

Can you please tell us what is the exact error that you are receiving when clicking on "check settings"? a screenshot will also be great.


Pushing IT forward
RobPhi
SysAider

SysAider from release 4 United States Pathfinder SysAid Certified
Joined: 11/07/2008
Messages: 9
Offline

I got a message from Joseph Zargari that this problem was due to a typo in the instructions.

The Host name in the instructions was certifiacation.sysaid.com and it should have been certification.sysaid.com.

When I used that hostname everything works fine.
DMQG
SysAider


SysAider from release 7.5 Mexico
Joined: 28/02/2012
Messages: 6
Offline

Hi Rob,

I have the same problem, but, when changed "certificationdc.sysaid.com" to "certification.sysaid.com" shows : Error: Exception while checking configuration: certification.sysaid.com:389


Can help me please...

DMQG


RobPhi wrote:I got a message from Joseph Zargari that this problem was due to a typo in the instructions.

The Host name in the instructions was certifiacation.sysaid.com and it should have been certification.sysaid.com.

When I used that hostname everything works fine.
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