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07/06/2010 10:01:25

Subject: Mail notifications not send

HansT
SysAider

SysAider from release 6

Joined: 13/10/2009
Messages: 35
Offline

My mail notifications are not sending from SysAid 7.0.4 on W2K3 server.

When i try to send anything i see in the log

testing via other systems from the server (blat.exe) to the SMTP server works fine.

13/06/2010 02:13:57

Subject: Re:Mail notifications not send

Adam Racer
SysAid Customer Relations

Joined: 09/07/2008
Messages: 156
Offline

Hi Hans,

We are sorry for the late response.
As I am not familiar with this error message, can you please open a service request at helpdesk@sysaid.com and send us the following for further review:
A screenshot of the mail details of the particular account in SysAid (under Preferences > Integration > Email).
Please recreate the issue and send us the updated logs folders and files:
...\SysAidServer\root\WEB-INF\logs folder (zipped)
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
...\SysAidServer\tomcat\logs
...\SysAidServer\logs\wrapper.log

Looking forward to your response.

This message was edited 1 time. Last update was at 13/06/2010 05:01:02

13/06/2010 06:22:00

Subject: Mail notifications not send

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Please continue the conversation in your original post
http://www.ilient.com/Sysforums/posts/list/4786.page

Best Regards,
Itay

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