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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 09/06/2010 03:44:54
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi all off you iPhone users, myself included 
Please note that in order to connect to SysAid Server using the SysAid App you must have SysAid Server v7 installed.
Currently we are working to fix 2 issues we know of:
1. Can't connect if you are using SSO.
2. Special character in the credentials.
We hope to update you with good news very soon.
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Best Regards,
Itay |
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15/07/2010 19:13:38
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JaneFrasier
Super SysAider
Joined: 25/03/2010
Messages: 93
Offline
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Any new status on this?
Jane
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19/07/2010 11:59:06
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SSF4Balrog
SysAider
Joined: 05/05/2010
Messages: 16
Offline
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Yeah its been too long since its release and still no updates
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19/07/2010 12:03:56
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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7.0.05 of Sysaid was released earlier today, which did in fact correct the issues with the iPhone app not connecting correctly for me at least. http://www.ilient.com/Sysforums/posts/list/5168.page
Alex
This message was edited 1 time. Last update was at 19/07/2010 12:04:59
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27/07/2010 11:57:37
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Oded M
VP Product
Joined: 28/05/2008
Messages: 892
Offline
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Hi,
An update on this.
SysAid Helpdesk App for Iphone has just been released and is available in the App store.
Those of you who installed version 1.0 , can simply get the update via the App store under updates.
Enjoy !
Oded
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27/07/2010 12:12:09
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JaneFrasier
Super SysAider
Joined: 25/03/2010
Messages: 93
Offline
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Great. Is it still true that there is a problem with passwords using special characters?
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27/07/2010 12:42:17
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi JaneFrasier,
I'm happy to inform you that it was fixed 
I just tested it myself using @ in the password and it worked.
Hope you'll enjoy using our App.
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Best Regards,
Itay |
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27/07/2010 13:15:35
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johnb
Elite SysAider
Joined: 04/01/2009
Messages: 185
Offline
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Is isngle sign on supported in this version?
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27/07/2010 13:21:05
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johnb
Elite SysAider
Joined: 04/01/2009
Messages: 185
Offline
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Is single sign on supported in this version?
This message was edited 1 time. Last update was at 27/07/2010 13:21:20
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28/07/2010 03:59:04
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi johnb,
I'm happy to tell you that it's working
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Best Regards,
Itay |
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28/07/2010 06:57:31
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lefrinj
SysAider
Joined: 16/06/2008
Messages: 17
Offline
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Very pleased that it is able to connect now, it works for me but the thing that doesn't work is the filter. I tap on the filter line and it brings up the various filters you can have - tapping any of them briefly highlights the line and then doesn't do anything. Other things seem to work, I can get into service requests and stuff like that, so it's not that none of the links work.
Glad it's nearly there though... good to be able to submit a SR from a roaming position 
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28/07/2010 07:47:08
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HELPIT
SysAider
Joined: 24/02/2009
Messages: 6
Offline
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Hi ,
Finally i am able to connect . Thanks for that.
However incidents are listed randomly with an option to arrange them by date. Also filters are not working.
Is there any solution for this
Regards,
Itai
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28/07/2010 07:51:37
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi lefrinj,
Are you using Tomcat\IIS?
Are you using SSO?
I wasn't able to recreate your issue. When I clicked on the filter it showed me the options, I clicked on the Status and it showed me the available options, I choose the open and it saved it. Then, I clicked on Assigned to and choose one of the admins and it worked fine.
Please answer my questions so we can further investigate it.
This message was edited 1 time. Last update was at 28/07/2010 07:52:22
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Best Regards,
Itay |
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28/07/2010 14:12:18
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johnb
Elite SysAider
Joined: 04/01/2009
Messages: 185
Offline
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still not working for me. sysaid 7.0.0.5, app 1.1.
Has anyone in the community got this working in a multidomain environment ie using a domain\username format for the username?
This message was edited 1 time. Last update was at 28/07/2010 14:12:48
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28/07/2010 15:19:10
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johnb
Elite SysAider
Joined: 04/01/2009
Messages: 185
Offline
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ok, have setup a test server. this now works with the iphone app but it does not have single sign on enabled, nor it it in a multi domain environemnt so i think this has to be where the probelm is.
Are there any logs i can check that show the iphone trying to authenticate to prve where the issue is?
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