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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 05/06/2008 08:42:39
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello SysAiders!
You invested the time in creating an extensive knowledge base for your SysAid users and administrators?
Do you think that others can benefit from your knowledge base items?
Starting version 5.5 SysAid allows you to share your knowledge base items with other SysAiders around the world.
To upload your knowledgebase items, please go to helpdesk > Knowledge base
Click on "Export knowledge base items to forums" on the top bar.
In the new window, please check the knowledge base items you would like to share and click on "Export to forums" to upload the items as a forum post.
To import a knowledge base item, simply click on the  icon and you it will automatically open your SysAid and prompt you to update the knowledge base.
Got any questions? please post them below.
This message was edited 1 time. Last update was at 05/06/2008 08:45:20
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Pushing IT forward |
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13/06/2008 11:18:43
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Mundiz
SysAider
Joined: 13/06/2008
Messages: 2
Offline
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I am having problems Downloading Items from the online Knowledgebase. Nothing seems to happen. I have also tried uploading an item and get the following error "Uploading to SysAid community has failed. => Connect" in red.
I use a proxy server, any ideas?
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15/06/2008 11:08:11
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Lior
SysAid R&D
Joined: 03/01/2008
Messages: 189
Offline
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We currently do not support connection from local sysaid to community through a proxy server (Only direct connection allowed).
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18/06/2008 10:21:27
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tfischbeck
SysAider
Joined: 16/06/2008
Messages: 1
Offline
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When I attempt to download items from the Knowledgebase, I get a message that says, "Must be logged in to perform attachments download!" I am logged in but is still doesn't work.
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18/06/2008 10:50:02
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dblight
SysAider
Joined: 16/06/2008
Messages: 10
Offline
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as mentioned above, i get the same error 
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15/07/2008 16:57:35
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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I've tried uploading items and nothing seems to happen either. We are not using a Proxy. I check the items I wish to upload, then select the upload icon. The page just sits there, and the items are not uploaded
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Ed-
Buffalo NY |
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17/07/2008 02:04:06
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Saar
SysAid Marketing Director
Joined: 28/04/2008
Messages: 120
Offline
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Inkaholic wrote:I've tried uploading items and nothing seems to happen either. We are not using a Proxy. I check the items I wish to upload, then select the upload icon. The page just sits there, and the items are not uploaded
Check in the community Under My Profile - Does the Local SysAid Server URL: set correctly ?
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12/09/2008 08:49:17
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vlizzi
SysAider
Joined: 12/09/2008
Messages: 1
Offline
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From the End User Port in Preferences, I select the icon to download knowledge items. Thius opens a web page at the knowledge site but I do not see any way of downloading the knowledge items. I am logged into the site when trying. Can you give me some help please
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19/09/2008 19:00:00
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cooperj
SysAider
Joined: 16/06/2008
Messages: 11
Offline
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I found that the upload would not work if i had the KB tab open or with sysaid open in a browser at all. Try closing any browser windows with sysaid open. I had a credentials conflict multiple logins error.
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21/09/2008 11:02:36
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Please make sure that under preferences > my community settings you have configured your community nickname.
Best regards.
Haim
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Pushing IT forward |
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13/10/2008 10:02:22
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Trevize
SysAider
Joined: 08/09/2008
Messages: 7
Location: Hilversum, The Netherlands
Offline
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Hi all,
I found that I can download perfectly to my locally installed SysAid (127.0.0.1 free version) but not to the server installed full version. Settings and access to internet are identical. User settings are the same. Can anyone explain this difference?
grtz, Trevize (new SysAider)
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22/02/2009 16:32:36
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1451
Location: England
Offline
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Hi Trevize, are you still having this problem? sorry your post got overlooked at the time.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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02/06/2009 05:20:19
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troax
SysAider
Joined: 02/06/2009
Messages: 9
Location: Hillerstorp, Sweden
Offline
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Hi - does anyone know how to import an existing knowledgebase from another SQL database into MSSQL db server installation?
This message was edited 1 time. Last update was at 15/06/2009 07:10:30
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11/01/2010 15:47:18
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JohnB352
SysAider
Joined: 11/01/2010
Messages: 6
Location: Florida
Offline
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Does the KB download work with the free version of SysAid?
It does not work for us. And we don't use a proxy server.
When in SysAid, I click on the icon to import from the forum, and all it does is bring me to the forum, and nothing else happens.
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09/11/2010 12:11:45
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Gregg Shaub
SysAider
Joined: 25/10/2010
Messages: 2
Offline
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I cant seem to get the KB import to work at all. I have checked my profile settings, and changed them many times. I keep getting a 404 error. Not really sure what to check next. Any help is appreciated 
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