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"read-only" manager dashboard/reports  XML
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[Post New]29/06/2010 09:09:02
    Subject: "read-only" manager dashboard/reports
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
Hi,

We would like to have a "read only" version of the dashboard to be available to selected internal customers, however we do not want them to have access to all areas of the reports. So for example they can see response/resolution times, and even customise by certain criteria (like severity, department, etc), but not allow them access to other fields (like submit user, administrator, etc).

How do we go about creating this level of restricted manager portal?

Sysaid Enterprise 7 is in use.
[Post New]01/07/2010 15:39:06
    Subject: "read-only" manager dashboard/reports
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi andrewl,

In the user permissions you have Change Manager permission and Analyzer permissions. You can also create a group with the permissions you like and add all those admins to the group. then, set that the permissions are by group and not user.

This message was edited 1 time. Last update was at 01/07/2010 15:40:13
Best Regards,
Itay
[Post New]09/07/2010 05:16:38
    Subject: Re:"read-only" manager dashboard/reports
[Up]
WarrenB
SysAider


SysAider from release 7 South Africa Pathfinder
Joined: 07/07/2010
Messages: 9
Location: South Africa
Offline
Can the dashboard view only be granted to Admins, as far as I understand you only have two types of access.

User and Admin, and if User you can log a request, and as an Admin you have full request/system access.

There is no "supervisor" type access without using an admin account and locking it down..?

is that correct..?

regards
Warren
[Post New]28/09/2010 05:44:00
    Subject: Re:"read-only" manager dashboard/reports
[Up]
andrewl94133
Super SysAider

SysAider from release 5.1 Ireland
Joined: 18/06/2008
Messages: 72
Offline
Unfortunately I think the point has been missed, we want to give a set of dashboard reports to management that they can browse through, and even customise, but only on certain fields. So say for example we want to give them the ability to generate a report or a dashboard to look at the average resolution time for tickets of priority 1, they can do that, but we do not want them to run a report by administrator.

Is that possible?
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