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Add Solution on Closed E-Mail  XML
Forum Index » Known Issues
 
Author Message
[Post New]25/07/2008 02:48:48
    Subject: Add Solution on Closed E-Mail
[Up]
WeZ
Super SysAider

SysAider from release 5.5 South Africa
Joined: 25/06/2008
Messages: 55
Offline
Hi All,

My Admin Team place the solution to a ticket in the solution section of the ticket when they close it.

how can i include this solution text in the e-mail that gets sent out when the status is changed to closed?

Cheers
WeZ
[Post New]25/07/2008 07:13:34
    Subject: Re:Add Solution on Closed E-Mail
[Up]
Makepeace
SysAider

SysAider from release 4.5 United Kingdom Pathfinder
Joined: 12/06/2008
Messages: 5
Offline
Add the Following to the end of the email body to the end user


The code above only add the solution if there is anything in the solution box

we also use notes if you want that you can add this to the body of the email to the end user



to find were to change the email it is under

>Prefrence
>Customize
>customize Ninifcations
>Email body to end user
[Post New]27/07/2008 15:41:08
    Subject: Re:Add Solution on Closed E-Mail
[Up]
WeZ
Super SysAider

SysAider from release 5.5 South Africa
Joined: 25/06/2008
Messages: 55
Offline
Works Great!! - Thank-You for your help...
[Post New]28/07/2008 11:29:39
    Subject: Re:Add Solution on Closed E-Mail
[Up]
MBeckett
Super SysAider


SysAider from release 5.1 United Kingdom Pathfinder
Joined: 07/07/2008
Messages: 68
Location: England, UK
Offline
Perfect, good thread and very useful
"REEEEBOOOOOOOOOOOOOT!"
[Post New]28/07/2008 15:45:22
    Subject: Re:Add Solution on Closed E-Mail
[Up]
sarah
SysAid CEO


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 14/04/2008
Messages: 547
Offline
Hello all,

a lot of information could be added to the email notification.

please let us know what you would like added we will be able happy to tell you how.

thank
sarah
[Post New]28/07/2008 18:54:39
    Subject: Re:Add Solution on Closed E-Mail
[Up]
Roger
SysAider

SysAider from release 4 United States
Joined: 17/07/2008
Messages: 11
Offline
How about including the admin's name? I'd like to include the "Assigned To" in the email but want to use the First (and maybe Last) name rather than the user name. What are the variables for first & last name? BTW I just added the "solution" hack above earlier today before coming across this post. My code seems to work fine but leaves out a small part:

#if(${Solution}!="" )
Solution : ${Solution}
#end
[Post New]29/07/2008 07:57:22
    Subject: Re:Add Solution on Closed E-Mail
[Up]
sarah
SysAid CEO


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 14/04/2008
Messages: 547
Offline


Hi,


This request has been asked before what we did is that the filed you already have currently displaying assign admin user name will display his first name & last name instead of the user name.

So I could not give you a text that needs to be added.
But this will be available only on our next SysAid version.
To keep updated with this issue you could other send us an email to our helpdesk with the issue # we will keep you posted as soon as this will be available or look for the issue number on our new version release notes when it will be available to make sure it is apart of this release.

Issue number is 1769

have a great day


sarah
[Post New]31/03/2009 09:08:01
    Subject: Re:Add Solution on Closed E-Mail
[Up]
frav
Super SysAider

SysAider from release 5.6 Sweden Pathfinder
Joined: 10/02/2009
Messages: 51
Location: Sweden
Offline
Hi,

Im using;
Assigned To: ${AssignedTo}

That gives the domain\username in the e-mail body to the enduser. What variable shall i use to get the full name (Firstname Lastname) of the assigned administrator?

SysAid v5.6.10
- Fredrik -
- SysAid 7 Pro Plus Edition -
[Post New]31/03/2009 10:50:53
    Subject: Add Solution on Closed E-Mail
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
Hello frav,

This option is not available in 5.6 but we have added the option to change the name the "assigned to " tag in version 6.
The official release of version 6 should be in a few weeks.

Best regards.
Haim
Pushing IT forward
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