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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/07/2008 11:28:25
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
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I am using the admin group to administrate the permissions of the users. TO make sure that admin groups are not accidentally set to the wrong entries I use elaborate routing rules and configured the "New SR" form such that the admin group field is invisible.
It turns out that the group remains "None" if a new SR is started. As soon as I make the admin group field visible again, everything works appropriately.
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27/07/2008 03:18:13
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
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Hello Thurstan.
I'v tested it and encountered the same issue my self so I have forwarded it to our R&D to be fixed for a future version of SysAid.
Meanwhile, you can simple keep the "admin group" field in the form.
Best regards.
Haim
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Pushing IT forward |
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27/07/2008 08:50:53
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
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just a thought, i am not near my sysaid installation at the moment, but does the same happen if you put it on another tab and hide that tab? or at worst put the field on the last tab.
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28/07/2008 09:44:31
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
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Techguy:
Good idea! Unfortunately I currently can not check if this works because of the bug I described under http://www.ilient.com/Sysforums/posts/list/299.page#805. Maybe somebody else could check if this would work.
Thorsten
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29/07/2008 07:35:33
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hello All,
i have tested it my self & if you add the admin group field under any tab it will work just a long as it is visible some where.
good idea 
thanks
sarah
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30/07/2008 08:59:04
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Eli
SysAid Customer Relations
Joined: 21/07/2008
Messages: 61
Offline
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Hello Thurstan,
If you would like we can forward this to become
a feature request.
Please let us know?
Best regards
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30/07/2008 09:06:56
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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Eli,
I thought this has to be considered as a bug. Moreover I can not use the work around because of the other bug I already cited.
Therefore I am pretty interested in getting a solution soon.
Thorsten
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03/08/2008 08:43:13
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hi,
ok I understand what you are saying I will see what I can do & I will keep you posted.
thanks
sarit
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03/08/2008 17:01:19
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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Thank you Sarah.
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05/08/2008 05:53:38
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Haim wrote:Hello Thurstan.
I'v tested it and encountered the same issue my self so I have forwarded it to our R&D to be fixed for a future version of SysAid.
Meanwhile, you can simple keep the "admin group" field in the form.
Best regards.
Haim
Could you post the issue number for this please ?
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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05/08/2008 14:33:11
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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I do not have any issue number for that because I just posted this bug in this forum.
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07/08/2008 10:45:24
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hello TH,
Good to see you in the community 
Sorry for the delay in our respond.
I have tried it in Firefox & it works the problem appears only be in explorer.
Can you please check let me know if you are able to change "not visible page" in Firefox.
Looking forward to hearing from you.
Sarah
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07/08/2008 11:47:18
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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sarah wrote:Hello TH,
Good to see you in the community
Sorry for the delay in our respond.
I have tried it in Firefox & it works the problem appears only be in explorer.
Can you please check let me know if you are able to change "not visible page" in Firefox.
Looking forward to hearing from you.
Sarah
I have just tried in firefox 2.0.0.12 and I still get the same problem as soon as you select a page from the drop down, it refreshes and goes back to the page you enterd the customize icon from.
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07/08/2008 11:48:09
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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I am only using firefox (ver. 2.0.0.16) and have not tried it with explorer...
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10/08/2008 06:31:59
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hi,
What version of SysAid are you currently using? 5.5.03 or 5.5.06???
Looking forward to hearing from you.
Thanks
Sarah
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