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SysAid References Needed  XML
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[Post New]25/07/2008 15:01:07
    Subject: SysAid References Needed
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slayrya
SysAider


SysAider from release 5.1 United States Pathfinder
Joined: 10/07/2008
Messages: 18
Location: Dublin, OH
Offline
I am recommending that we move forward with the full in-house edition of SysAid and need to get some references to assist in this approval. Can you please give me your feedback (personal or public) regarding your experiences with SysAid as your help desk solution?

Thank you in advance for your help!
[Post New]27/07/2008 02:38:41
    Subject: SysAid References Needed
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Welcome to the SysAid community slayrya!

I would be glad to hear some of our user's SysAid success stories as well and I'm sure this post will be full with great stories in no time
Pushing IT forward
[Post New]27/07/2008 09:28:13
    Subject: Re:SysAid References Needed
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1451
Location: England
Offline
we chose sysaid for several reasons:-

  • It is so easily adaptable to your own environment with its translation tab and custom fields and easy to change the layout

  • Beacuse it uses SQL or many other database formats, it was easy to transfer our existing data from another system

  • Flexible Reporting

  • The pricing model was reasonable (so many on the market are over-priced)

  • Many of the alternatives we looked at were too restricted or too complicated, I picked up sysaid in minutes and had it looking the way we want in no time at all


    • And now it has got even better, with Oded onboard looking after the development of the product, the company is being more open about feature requests and realy listening to what their users want, so few companies do this.
    This forum is a great development from them too, they have come a long way in a short time.
    Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
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