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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 21/07/2010 07:25:49
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sabreins
SysAider
Joined: 21/07/2010
Messages: 14
Offline
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Hi all
First of all, really impressed with the amount of customisation I've been able to do thanks to this community! Thanks.
Right, I've added buttons to a dedicated intranet page to submit a new service request, which opens up the SR request form in noframes. My question is, when the SR is submitted, a thank you page appears with a link back to the main helpdesk page, which I want to amend. I would like it to redirect back to the dedicated page I created.
Is this possible? I have looked and can't see where I can do it. The URL page shows http://sysaidURL/SubmitSR.jsp?noframe=YES
Many thanks
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22/07/2010 05:30:58
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sabreins
SysAider
Joined: 21/07/2010
Messages: 14
Offline
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For further clarification, I've attached a screenshot to show the URL I want to change. I've found the "BackToMainPage" entry in the translation file, but can't see where to change the URL.
Anyone?
![[Thumb - capture3.jpg]](/Sysforums/upload/2010/7/22/6e492ed35fea6d3487eb19283aad2489_10093.jpg__thumb)
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| Filename |
capture3.jpg |
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| Description |
Back To Main Page URL on SR Thank You Page |
| Filesize |
11 Kbytes
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| Downloaded: |
1 time(s) |
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22/07/2010 06:33:22
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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Hi Sabreins
You will need to edit the thank-you.htm page.
Do you know the procedure for updating html pages?
Tex
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22/07/2010 06:40:02
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sabreins
SysAider
Joined: 21/07/2010
Messages: 14
Offline
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Hi Tex
I have looked at that file. I've made copies of all the HTML files and have configured SysAid to look at those templates, but I can't see where the code is to change that URL.
Any advice gratefully received.
Thanks
Roger
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22/07/2010 06:41:08
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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If you attach the html file I will have a look at it if you like?
Tex
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22/07/2010 06:44:52
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sabreins
SysAider
Joined: 21/07/2010
Messages: 14
Offline
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Thanks Tex
File attached.
| Filename |
thank-you.htm |
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| Description |
Thank You Page |
| Filesize |
7 Kbytes
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| Downloaded: |
5 time(s) |
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22/07/2010 07:32:13
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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Can you not just add a hyperlink under the 'back to main page' link? So you would then have:
The ID of your service request is 20
Back to main page
Go to custom page
Tex
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22/07/2010 07:37:42
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sabreins
SysAider
Joined: 21/07/2010
Messages: 14
Offline
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Hi Tex
If I knew where the code is being generated for the first link, I would!!! I just don't know what bit of code is calling it. I'm sure it's something very simple.
Thanks for your help so far, much appreciated.
Roger
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22/07/2010 07:49:08
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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Unfortunately we can not edit the hyperlink. I would either suggest adding another link underneath this so the HTML would be:
Or you can try something like this:
I'm not sure if $ID would be the correct variable to call you may need to get in touch with sysaid helpdesk for that. Sorry i cannot test this on my system.
Tex
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