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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/07/2010 04:07:57
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sivanm
SysAid Product Manager
Joined: 14/03/2010
Messages: 293
Offline
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Dear SysAiders,
[color=green]
UPDATE: The app in it's latest release is now available for download in the [url=http://appworld.blackberry.com/webstore/content/12721]App World[/url]
The attachment has been removed from this post - please obtain the official version - Thanks for taking part in testing ![/color]
As you may already know... we are soon going to release SysAid Helpdesk App for Blackberry and it will be available in the App world for free download.
In the meanwhile, those of you who would like to take part in the Beta testing of the App can do so following the below instruction.
Please follow the instructions below in order to install SysAid HelpDesk App on your BlackBerry:
1. Download and install BlackBerry Desktop Manager from www.blackberry.com
2. Unzip the attached file into a folder on your PC
3. Connect the BlackBerry device to your PC by using a USB cable
4. Open Desktop Manager -> Application Loader -> Add / Remove Applications
5. Browse to the SysAid.alx file located in the folder to which you unzipped the application
6. Click Next to install the application
SysAid App for Blackberry is supported for [size=18]OS v5.0[/size]
We really appreciate your cooperation and waiting for your feedbacks.
Sivan
This message was edited 5 times. Last update was at 18/08/2010 04:51:35
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27/07/2010 12:08:11
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi guys,
Did anyone download and tried this Blackberry app???
Can you please give us feedback???
Looking forward to hearing from you'll...
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Best Regards,
Itay |
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27/07/2010 12:34:39
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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Hi Itay,
I have installed it on my BB Bold 9650 no issues with it so far. The only thing that I would like to see on both the iPhone and the BB app, would be the option to email from within the app.
Thanks,
Alex
This message was edited 1 time. Last update was at 27/07/2010 12:38:20
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27/07/2010 13:09:16
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cherkas
SysAider
Joined: 26/07/2010
Messages: 2
Offline
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I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700
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28/07/2010 21:32:58
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nicks81
Super SysAider
Joined: 13/07/2010
Messages: 78
Offline
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Excellent!
Installed with no issue on my 9700, but having trouble getting it to talk to the Sysaid server. AFAIK (I'm no blackberry expert) our blackberry phones are connecting through the BES, so the Sysaid server should be accessible as it's on the same LAN. We are running a trial of Sysaid v7.0.04 Enterprise Edition
Tried all different combinations of addresses, like
https://sysaid.domain.com - Login error - HTTP connection status is 400: Bad Request
http://sysaid.domain.com - Login error - the Sysaid server you are connecting to must be 7.0 or higher
https://sysaid.domain.com:8080 - Login error - Failed to get data from server: null
http://sysaid.domain.com:8080 - HTTP connection status is 401: Unauthorized
http://sysaid:8080 - HTTP connection status is 401: Unauthorized
https://sysaid:8080 - Login error - Failed to get data from server: null
We are using SSO on our servers, could this be the problem?
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28/07/2010 23:15:26
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Reason
SysAider
Joined: 28/07/2010
Messages: 1
Offline
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Installed it on my BlackBerry Tour with no problems. Entered my domain name with port number login credentials and login was painless. The app seems to be quick and responsive.
My only comments are that the features seem minimal. You can see SR's and tickets but that is about it. No editing, forwarding to another tech, adding notes, etc.
Will there be more in the days/weeks/months to come? How does this version compare to the iPhone app?
Thanks for a great product and exceptional tech support!
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29/07/2010 04:03:14
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sivanm
SysAid Product Manager
Joined: 14/03/2010
Messages: 293
Offline
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Hi Reason,
Thank you for downloading our BlackBerry beta version !!! :)
From SysAid Helpdesk App for BB you can:
• View all service requests assigned to you
• Create new service requests
• Easily filter the service request list per field to access the exact information you need
• Update the status, priority, urgency, due date, request user, and any other field in a service request
• Search for service requests via service request quick access or free search
• View and manage your assets
• Easily navigate between views in an interface that’s specially designed for your mobile
Thanks,
Sivan
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29/07/2010 05:36:48
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sivanm
SysAid Product Manager
Joined: 14/03/2010
Messages: 293
Offline
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[quote=cherkas]I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700[/quote]
Hi cherkas
For further investigation and analysis, please send us which OS version you are using.
Thanks,
Sivan
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29/07/2010 06:26:04
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SillyGroupIT
SysAider
Joined: 10/05/2010
Messages: 13
Location: Bournemouth, Dorset
Offline
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Maybe should put this in feature requests, but before I do so, can you tell me if theres any plans for an Android app?
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29/07/2010 10:31:37
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sivanm
SysAid Product Manager
Joined: 14/03/2010
Messages: 293
Offline
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[quote=SillyGroupIT]Maybe should put this in feature requests, but before I do so, can you tell me if theres any plans for an Android app?[/quote]
SysAid HelpDesk App Beta version for Android has been released:
http://www.ilient.com/Sysforums/posts/list/5237.page#22709
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29/07/2010 11:30:09
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Taiko
SysAider
Joined: 29/07/2010
Messages: 1
Offline
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I had tried it on my BlackBerry Bold 9000. It does works the first time.
Then subsequently I could not proceed with the login.
Though password was entered, it always return the information dialog with the following message:
! Login
Enter your password.
I noticed password entered no more showing **** but the actual password and then could not proceed further.
If I blank off the password, press Enter key show * and then if click Login button it does try to login but of course it won't work because no valid password.
Looks like I have to wait for next version to try again.
Thank you.
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29/07/2010 15:54:14
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cherkas
SysAider
Joined: 26/07/2010
Messages: 2
Offline
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sivanm wrote:
cherkas wrote:I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700
Hi cherkas
For further investigation and analysis, please send us which OS version you are using.
Thanks,
Sivan
I am using version 6.0.0.31 platform 5.1.0.165
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29/07/2010 23:30:53
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stevetempest
SysAider
Joined: 17/02/2010
Messages: 33
Location: Australia
Offline
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Hi,
I've installed successfully on a Bold 9700 without problems..
The few things I've noticed are it's not saving my server location, username and password so I have to type this in every time i open the application.
When I have an SR open I cant assign the SR to a different admin group (would be a major plus).
Also when clicking on items there is no visual affirmation that the click is successful.
Apart from those few items everything worked like i would expect it too.
Cheers
Steve
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30/07/2010 02:09:25
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stevetempest
SysAider
Joined: 17/02/2010
Messages: 33
Location: Australia
Offline
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Hi,
I found the location to add admin group into the sr form so that bit is working.
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30/07/2010 18:31:33
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avfd
SysAider
Joined: 19/07/2010
Messages: 2
Offline
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I get the following error when I try to install it via blackberry desktop manager: "no additional applications can be found. Your file might contain applications that already exist in the application list. are not compatible for your device, or have errors."
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