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Author

Message

26/07/2010 09:28:02

Subject: Administrators emails

lwyatt
Super SysAider

Joined: 20/11/2009
Messages: 96
Offline

I notice from the user manual the ${ActionNotification} tag.
Does this mean it is possible to send the administrators different bodied emails dependent on certain actions?
Currently the administrators get emailed the same body throughout the life cycle of a request.

If so, does anyone know what the different actions are as they don't seem to be listed in the manuals.

Cheers

26/07/2010 10:01:37

Subject: Re:Administrators emails

Tex
Elite SysAider

SysAider from release 7.5

Joined: 21/12/2009
Messages: 131
Offline

Hello lwyatt

I think the actions are new, modify, closed, closedStatus (not certain on this but have taken it from the translation file)

Regards,
Tex

27/07/2010 08:55:52

Subject: Administrators emails

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi lwyatt,

Please open Customized > Notification > click on the ? and you will see all the tags you can use.

Best Regards,
Itay

27/07/2010 10:13:57

Subject: Re:Administrators emails

lwyatt
Super SysAider

Joined: 20/11/2009
Messages: 96
Offline

Thanks Itay,

I think I already got as far as identifying the ${ActionNotification} tag but there is no example for how it might be used or what values are available.

In your support capacity, please would you give me examples of how particular tag might be used in a real life scenario, say for instance if I wanted to differentiate emails that are sent to administrators when a new request is submitted, compared with an existing request which has been updated.

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