Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Create new Service Request for Backup Verification  XML
Forum Index » Helpdesk
 
Author Message
[Post New]27/07/2010 08:17:38
    Subject: Create new Service Request for Backup Verification
[Up]
possebon
SysAider

SysAider from release 7 Brazil Pathfinder
Joined: 19/07/2010
Messages: 15
Offline
Hi all,

I'm wondering if there is a way to create a new service request, automatically, for backup verification (for example). When my BackupExec finishes the bakcup job, it will create a new service request for verification

If job fails, create a new service request but in a different category.

Thanks in advance

[Post New]27/07/2010 09:06:33
    Subject: Create new Service Request for Backup Verification
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi possebon,

Are you asking about the tool in Preferences > Integration > Backup that backups SysAid or a different tool?

If so, you can use the option to send email to... when success or failure.
Best Regards,
Itay
[Post New]27/07/2010 09:09:42
    Subject: Create new Service Request for Backup Verification
[Up]
possebon
SysAider

SysAider from release 7 Brazil Pathfinder
Joined: 19/07/2010
Messages: 15
Offline
Hi Itay,

Now, I mean using an external tool to implement backup of other things (my ERP or file server).

In my case I use Symantec BackupExec. I can set to run a batch file, for example, after job is done.
[Post New]27/07/2010 09:13:38
    Subject: Re:Create new Service Request for Backup Verification
[Up]
Jonathan
SysAid Wiz


SysAider from release 6 Ireland Pathfinder
Joined: 17/06/2008
Messages: 326
Offline
Hi

what I have done is i just have all my my backup logs goign to backupexec@mycompany.com so you can do that. I not sure if in backup exec you can specify different email address dependent on the condition.

Within sysaid you can integrate another email account by going to
preference
integration
and the default tab is Email and you can click add an email account and populate from there.

Once you have sysaid integrating with another email address as above you can assign different categories and route them accordingly

This message was edited 1 time. Last update was at 27/07/2010 09:14:34
[Post New]27/07/2010 09:23:48
    Subject: Create new Service Request for Backup Verification
[Up]
possebon
SysAider

SysAider from release 7 Brazil Pathfinder
Joined: 19/07/2010
Messages: 15
Offline
Hi Jonathan,

I'm a new user of SysAid and certainly don't know all features of it.

This email integration, will be able to fetch the mails, and considering the subject or the body message, create new service requests (different categories, in case of success or errors) ?

Best regards
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use