Dell GX270Asset records

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Dell GX270Asset records

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29/07/2010 11:21:43

Subject: Dell GX270Asset records

David Porterfield
Super SysAider

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 03/11/2009
Messages: 71
Location: England
Offline

Hi I am working with the support team on a problem with the catalog entries

I have noticed that alot of my Dell GX270 asset records are created incorrectly. The agent deploys OK but the data fed back to sysaid is corrupted

It seems like the agent cannot decipher the Model ,Serial number and manufacturer as seperate entries - so it end up with a unique catalog entry for each machine. with a catolog name like 'HS6351JOptiPlex GX270Dell Computercorportaion' - and a model of 'HS6351JOptiPlex GX270' - see the attached screenshot

This is strange as it only seems to happen with Dell GX270's

It would help me if the community memebers can have a look and see if they can see any assets like this on their systems.

Thanks


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IT Manager
Brüel & Kjær

30/07/2010 03:31:41

Subject: Re:Dell GX270Asset records

NWG-IT
Elite SysAider

SysAider from release 6

Joined: 07/01/2010
Messages: 203
Offline

I have a similar issue with multiple model's (Catalog number)

Please check the screenshots below about this.


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This message was edited 1 time. Last update was at 30/07/2010 03:34:58

30/07/2010 05:25:31

Subject: Dell GX270Asset records

David Porterfield
Super SysAider

Joined: 03/11/2009
Messages: 71
Location: England
Offline

Thanks NWG-IT -
I checked annd I can also see the problem with HP ( and compaq Models ) guess my hunch about it onlybeing GX270's was wrong
Still be nice to hear if this is happening elsewhere

IT Manager
Brüel & Kjær

30/07/2010 05:34:56

Subject: Re:Dell GX270Asset records

NWG-IT
Elite SysAider

SysAider from release 6

Joined: 07/01/2010
Messages: 203
Offline

Hello David,
Did you receive an answer or solution from SysAid support about this?
Or are they investigating the issue?

Here another example:


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This message was edited 1 time. Last update was at 30/07/2010 05:35:33

30/07/2010 06:15:41

Subject: Re:Dell GX270Asset records

David Porterfield
Super SysAider

Joined: 03/11/2009
Messages: 71
Location: England
Offline

Still investigating
They have asked me to install the agent to one of the clients in Debug mode
But strangly annd maybe by coincidence the deployment tool does not get to these machines ( registry connect errors)
We deploy the agen via Loginscript and then push out updates via sysaid - so we dont really use the deployment tool much

I will keep this post updated as to progress

IT Manager
Brüel & Kjær

02/08/2010 11:01:55

Subject: Dell GX270Asset records

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi David,

Do yu have new information for us?

Best Regards,
Itay

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