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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 03/08/2010 04:19:23
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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August is here and many of us are taking time off from work to go on vacation. The tip I shared last summer about SysAid's "Out of Office" functionality is as relevant as ever, so it's worth sharing the tip again.
Service requests go to different administrators according to the routing rules you specify, and if administrators are out of the office, you don't want service requests to be assigned to them and remain untouched for the time they are away. In this case, you don't have to redefine the routing rule settings every time someone takes time off; all you need to do is ask the administrators that will be unavailable to define themselves as "Out of Office."
The "Out of Office" feature is incredibly easy to use.
Under Preferences, go to My Settings, and then select the "Out of Office" check button. You then choose the administrator to whom you want your service requests be assigned during the time that you are away. This automatically changes the routing rule without having to reconfigure it yourself.
Once you return to the office after your great vacation, you simply need to uncheck the box and then you are back to business as normal. That's all it takes! Enjoy your holiday and relax - the "Out of Office" feature ensures that your service requests will be taken care of while you're gone.
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16/08/2010 05:49:36
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Lanemaster
Super SysAider
Joined: 15/07/2008
Messages: 56
Location: Leipzig
Offline
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Hi Sarah.
I've asked before. It would be helpful if the manager could set up for all administrators. For example, if an employee is ill.
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28/07/2011 20:37:53
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pdlp
Super SysAider
Joined: 25/11/2009
Messages: 98
Offline
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Is their a way to place an administrator on "vacation" if the administrator forgot to set it?
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28/07/2011 23:11:15
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 376
Offline
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Not of as right now..
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31/07/2012 21:52:47
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Ryan G
SysAider
Joined: 25/07/2012
Messages: 4
Offline
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Is there still no way for a sys Administrator to place another administrator "Out of Office"?
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01/08/2012 08:40:52
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Karlson
SysAid Wiz
Joined: 20/10/2010
Messages: 354
Offline
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hi,
I can not activate the function, due to lack of selection
regards
Karlson
![[Thumb - outoffice.JPG]](/Sysforums/upload/2012/8/1/31dbf41c670acb3ce57820437a340782_14666.jpg__thumb)
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outoffice.JPG |
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24 Kbytes
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2 time(s) |
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02/08/2012 11:21:44
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Just wanted to let you know that this requested is FR# 920 and it will be implemented in our next SysAid release available starting Sunday for beta cloud.
To learn more about this FR you could use the below link:
http://www.sysaid.com/Sysforums/posts/list/3338.page#15118
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