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Missing "Category" element in expression builder  XML
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Author Message
th
SysAid Mod


SysAider from release 3 Germany Pathfinder SysAid Certified
Joined: 11/06/2008
Messages: 250
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I just realized that the category element is missing in the escalation rule expression builder of v7. Is this a bug or a feature? I am using this quite frequently because I want different categories to be covered by the same escalation rule (i.e. using OR statements within the expression builder).
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