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Disable F11 HotKey  XML
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Author Message
JenMN
SysAider

SysAider from release 7
Joined: 19/07/2010
Messages: 4
Offline

Hi,

Does anyone know how to disable the F11 hotkey when using the independent download for the agent? I know how to disable using the deploy tool, but I need to know how to turn it off for users who are not using the deploy tool.

Thanks,
Jen
Lanemaster
Super SysAider


SysAider from release 3.1 Germany Pathfinder SysAid Certified
Joined: 15/07/2008
Messages: 56
Location: Leipzig
Offline

Hi Jen.

You can change the F11 hotkey in the shortcut properties of SysAid agent that is on the client's desktop. After you have done that to eliminate the previous assignment do the following:

Go to control panel, Regional and Language options, Advanced Tab, and check the box at the bottom "Apply all settings to the current users account and default user profile". Once that is processed, the F11 key should begin to function normally with the previous application. If the assignment wasn't restored yet, then Log out and Log in to Windows or simply restart the client machine.

Best regards
Lanemaster
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JenMN
SysAider

SysAider from release 7
Joined: 19/07/2010
Messages: 4
Offline

Is it possible to change this by using ORCA to edit the MSI file?
Lanemaster
Super SysAider


SysAider from release 3.1 Germany Pathfinder SysAid Certified
Joined: 15/07/2008
Messages: 56
Location: Leipzig
Offline

Yes it is. Open the MSI file and go to Property. There you'll find all parameters.

Look here... https://www.sysaid.com/msi.htm
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JenMN
SysAider

SysAider from release 7
Joined: 19/07/2010
Messages: 4
Offline

Thanks again,
I did this and it did not work.

Any ideas?

Thanks,
Jen
Lanemaster
Super SysAider


SysAider from release 3.1 Germany Pathfinder SysAid Certified
Joined: 15/07/2008
Messages: 56
Location: Leipzig
Offline

What did you do and what do you mean with "it did not work"?
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LiranCohen
Super SysAider


SysAider from release 6.5 Israel
Joined: 21/04/2010
Messages: 70
Offline

Hi JenMN

In order to customize your SysAidAgent.exe we will need several details.
You are more than welcome to open a service request at https://helpdesk.sysaid.com.
Please provide us the following details:

1. Your server URL
2. Your account ID
3. Serial key for your account
You can find all the above at Preferences > Download.

4. sysaid.ver from ....\SysAidServer\root\WEB-INF\conf

We will generate for you a new exe file according your design.
Please don't forget to mention the parameters you wish like: Include HotKey , Enable Remote control, etc...

We Are Waiting for your SR ......

Liran.

This message was edited 1 time. Last update was at 05/09/2010 09:22:38

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Cygnus16
SysAider

SysAider from release 7.5
Joined: 17/02/2012
Messages: 22
Offline

Hate to dredge up an old topic, but exactly what value would one enter into the "HOTKEY" value in the MSI file? By default it is "122" which I assume translates to F11. I'm not sure what numerical value I would need to enter to essentially remove all key assignments... what would a NULL value be? 0?

Is there an easy way to translate these if I wanted a different key mapping, like Ctrl+Shift+F11?

This message was edited 1 time. Last update was at 01/10/2013 17:24:15

juanpablogb
SysAider

SysAider from release 7.5 Mexico Pathfinder
Joined: 25/05/2011
Messages: 3
Offline

You could modify the register after the intallation HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ilient\Agent HotKey value.

It works for me.
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