Tag for Department in notifications

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Tag for Department in notifications

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Author

Message

08/09/2010 14:25:44

Subject: Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

I would like to put the department field in my notification to Admins but department isn't listed in the tag list and I tried ${Department} and that didn't work. Is this possible?

Version 7

Thanks.

Jane

20/09/2010 15:26:59

Subject: Re:Tag for Department in notifications

Jeremy Phillips
SysAider

SysAider from release 7

Joined: 04/09/2010
Messages: 17
Location: Davis, California, USA
Offline

I second this question! This would be immensely helpful.

Jeremy.

21/09/2010 13:47:28

Subject: Tag for Department in notifications

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi guys,

Here it is:

${ReqUser.department} - Shows the request user's department.

You can click on the ? when you open Customize > Notification and check all the available fields.

Best Regards,
Itay

21/09/2010 14:24:57

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

Thanks. That's great. I just tried it and it returns the Key for the Department not the caption.

Jane

21/09/2010 14:34:28

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

I also tried the ? and it referred me to the manual. I went there and didn't find that tag. Then I saw the note in the Help when I chose ? and it had a link to use for the online help but that didn't go to anything about that,.

03/03/2011 18:19:57

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

I am still unable to make this work.

Here is that line in my customized notification:

<b>Request User:</b> ${RequestUser} <b>Location:</b> ${ReqUser.department}

Here is the result in the administrator's email:

Request User: Mickey Mouse Location: 17

This is really vital to us so that the admin's know which building they are going to.

Thanks.

Jane

24/05/2011 18:36:51

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

Is there any more information on this issue?

27/10/2011 19:14:55

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

Anymore info on this issue?

31/08/2012 20:14:59

Subject: Re:Tag for Department in notifications

JaneFrasier
Super SysAider

Joined: 25/03/2010
Messages: 93
Offline

I sure wish that this issue would be resolved.

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