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Survey Response info  XML
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[Post New]01/08/2008 02:27:33
    Subject: Survey Response info
[Up]
elemist
Super SysAider

SysAider from release 5.5 Australia
Joined: 31/07/2008
Messages: 51
Offline
Hi All,

Firstly let me just congratulate Ilient for producing an awesome product. I have recently implemented the free version with the view if it works we will upgrade to the paid version. I have a small problem however, when a service request is closed the user receives an email confirmation with a link to complete a basic survey. My problem is, i cannot for the life of me find where the results are stored??

Any ideas?

Cheers,
Troy
[Post New]01/08/2008 17:08:09
    Subject: Re:Survey Response info
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1451
Location: England
Offline
the results are available in the analyser reports. i cant remember which because i am not near my sysaid installation at the moment.
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]01/08/2008 20:32:33
    Subject: Re:Survey Response info
[Up]
Harold.Ballinger
Elite SysAider


SysAider from release 3.1 United States Pathfinder
Joined: 16/06/2008
Messages: 134
Offline
You can find the reports for this under Analyzer -> All Reports -> SysAid -> Helpdesk -> Service Quality:

They are:

Satisfaction Level by Administrator
Satisfaction Level by Category
Satisfaction Level by Company

When setting up the parameters of the report, you can check the box for "Show Comment Details" and you will get their notes as well as the statistics.

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