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Inserting flash movies to KB  XML
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[Post New]02/08/2008 01:26:52
    Subject: Inserting flash movies to KB
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davirk
SysAider

SysAider from release 4.5 United States
Joined: 02/08/2008
Messages: 3
Location: Francesville, IN USA
Offline
I was wondering if there was a guide or certain tricks to getting flash movies to work in a KB item?

I inserted a flash movie but it does not load for any of the clients and I'm wondering what I'm doing wrong. What is the location supposed to be? http or unc?

Thanks in advance.
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[Post New]04/08/2008 11:06:42
    Subject: Inserting flash movies to KB
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Eli
SysAid Customer Relations

Joined: 21/07/2008
Messages: 61
Offline
Dear Davirk,

In order to integrate any movie within the knowledge base item, this movie will have to be in a .swf format.
If you have flash (FLV) files, we would recommend you to convert them to swf.

Best Regards
[Post New]04/08/2008 11:08:04
    Subject: Inserting flash movies to KB
[Up]
davirk
SysAider

SysAider from release 4.5 United States
Joined: 02/08/2008
Messages: 3
Location: Francesville, IN USA
Offline
The movie is in .swf format.
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[Post New]11/08/2008 12:43:43
    Subject: Re:Inserting flash movies to KB
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davirk
SysAider

SysAider from release 4.5 United States
Joined: 02/08/2008
Messages: 3
Location: Francesville, IN USA
Offline
The solution here was to place the .swf file on a web server and reference it by http://. I couldn't get it to work but support also said that putting it on a network share and referencing it by file:// would work too.
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[Post New]12/08/2008 04:07:10
    Subject: Re:Inserting flash movies to KB
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Vitaly Vlasenko
SysAid Customer Relations


Joined: 09/07/2008
Messages: 68
Offline
davirk,

You can also place the .swf file in your "...\SysAidServer\root\" folder and then you can use only the name of the file in your links.
For an example, If you have a file "file.swf", you can place it in the "root" folder and then when you place the link simply type "file.swf".

Make sure that you type the name of the file correctly (including the extension) since this is a case sensitive...

Let me know if that worked for you...
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