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Routing to more than one user  XML
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[Post New]21/10/2010 11:20:12
    Subject: Routing to more than one user
[Up]
cal
SysAider

SysAider from release 7 United Kingdom
Joined: 06/07/2010
Messages: 11
Offline
Hi

We have two network admins that run our helpdesk.
I would like to setup sysaid so that it emails both users when a new request comes in.

The only place i can see to do something like that is in the "routing" tab (Preferences -> Helpdesk)... however, this only lets me route specific tasks to just one person.. is there any way around this?
[Post New]21/10/2010 11:29:18
    Subject: Re:Routing to more than one user
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 380
Offline
You could easily put both users in a group, and in the routing for that particular category (or all categories), you can set it to notify that group. You'll have to route the ticket to a specific person (and the group as secondary), otherwise ticket will go to unassigned category if you route soley to group.

This message was edited 1 time. Last update was at 21/10/2010 11:30:13
[Post New]22/10/2010 08:43:47
    Subject: Re:Routing to more than one user
[Up]
cal
SysAider

SysAider from release 7 United Kingdom
Joined: 06/07/2010
Messages: 11
Offline
hey thanks for the super quick answer. worked perfectly!
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