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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 06/08/2008 12:05:55
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
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Apart from Oded posting and monitoring the feature requests forum, there has been only a couple of replies from sarah, joseph and eli, in the last few days,
There seems to be a lot of unanswered postings.
Can I clarify,
Haim seems to do most the posting, but hasn't lately is he on holiday?
are the others just dipping in and out of this forum on a best endeavours basis while he is away, or is someone from ilient meant to be monitoring and replying to postings?
I'm not having a go, I just wondered what your aims are with this forum, whether it is to be more a self help area amongst users, or whether you are aiming to answer questions here as well.
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06/08/2008 13:48:28
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Saar
SysAid CEO
Joined: 28/04/2008
Messages: 121
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Thank you techguy for the comment.
Haim is indeed on vacation (and we look forward to get some presents here in the office  ) and so are some of us in this month of summer (man, it is hot here - average temperature is around 35 Celsius).
BUT
Ilient is monitoring the forum and for sure will keep on doing so with the high dedication to make sure as always that our customers will get all the information and be a full and true partners to us ! We will take you comment seriously and make sure we answer even more often.
Speaking on vacations - how come no one post a comment on our vacation poll ????
I find it hard to believe you haven't got a funny story (or a sad one  ) about work during vacation...
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07/08/2008 02:47:08
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
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techguy wrote:Apart from Oded posting and monitoring the feature requests forum, there has been only a couple of replies from sarah, joseph and eli, in the last few days,
There seems to be a lot of unanswered postings.
Can I clarify,
Haim seems to do most the posting, but hasn't lately is he on holiday?
are the others just dipping in and out of this forum on a best endeavours basis while he is away, or is someone from ilient meant to be monitoring and replying to postings?
I'm not having a go, I just wondered what your aims are with this forum, whether it is to be more a self help area amongst users, or whether you are aiming to answer questions here as well.
I have the same feeling techguy.
Lets hope ilient improves the reply time. 
Kind regards,
René 
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07/08/2008 03:04:34
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hello all,
As saar said we are dedicated to this forum.
I agree we did do a very good job of managing the forum.
You all know me by know you will hear no excuses from me.
You will get better respond time from us starting today.
Vacation or not  .
Promises to post from my Vacation next week (so you know what I voted for on the poll).
Thank you for the honesty it is appreciated as always
Still at work 
Sarah
This message was edited 2 times. Last update was at 07/08/2008 03:06:17
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07/08/2008 03:32:55
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techguy
SysAid Mod
Joined: 11/06/2008
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Location: England
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Thanks for your honesty sarah, I just scrolled back about four pages pages and it is very obivious from the 30th July onwards, there are loads of topics with no replies!
I admire your commitment to post while on holiday, I think the simple answer is though, chain Haim to his desk and revoke all future holiday for him. 
Only Joking! You can see we miss him already. 
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07/08/2008 04:00:27
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Tech guy,
I think he will be happy to hear that.
Sarah
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07/08/2008 07:40:05
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
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We all need some holiday from time time.
Kind regards,
René
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10/08/2008 04:39:31
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hello All,
I hope we have succeeded in changing your perspective.
As I said we have open this forum & we are dedicated.
I hope you don't still Miss Haim to much.
But I can tell you that according to the email we receive he is having a lot of fun.
Looking forward to your posts in the community.
Sarah Lahav
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10/08/2008 18:12:44
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
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sarah wrote:Hello All,
I hope we have succeeded in changing your perspective.
As I said we have open this forum & we are dedicated.
yes I can certainly see your dedication by the amount of postings you have made today! You have really turned things back round. Glad to hear Haim is having a good time.
for thre record though, there are still 5 topics since Haim went that remain unanswered with no replies:-
http://www.ilient.com/Sysforums/posts/list/558.page
http://www.ilient.com/Sysforums/posts/list/554.page
http://www.ilient.com/Sysforums/posts/list/552.page
http://www.ilient.com/Sysforums/posts/list/543.page
http://www.ilient.com/Sysforums/posts/list/532.page
Can anyone help them either from ilient or other users on the board....
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10/08/2008 20:18:38
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Harold.Ballinger
Elite SysAider
Joined: 16/06/2008
Messages: 134
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I just tried to respond to all but one of those above... I too wasn't sure about the free version and its limitations since we use the paid version.
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11/08/2008 04:01:53
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hi teach guy,
You are a strict boss
Seriously I am glad you are here to keep an eye on us.
Thank you for the list of unanswered posts will help them.
Have a great day
Sarah
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05/11/2008 03:38:57
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techguy
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Joined: 11/06/2008
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Location: England
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I have bumped a load of posts below from over 2 months ago now, which Haim said he would take a look at, but they are all still unanswered.
Please could someone from ilient take a look. I know you are busy with the beta, but it is poor to leave these threads unanswered.
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07/11/2008 06:27:57
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techguy
SysAid Mod
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Ori, Joseph etc, you have all been in here and posted in the last few days, why are the posts I bumped the other day still unanswered?
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07/11/2008 06:45:24
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th
SysAid Mod
Joined: 11/06/2008
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Maybe we should not push them too hard -- but actually I agree that there seems to be less commitment than before...
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